Front Desk Agent Best Western Arizonian Inn

Pro Hospitality Six Llc; Holbrook (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Free breakfast

Free parking

Smoke-free property

Free Wi-Fi

Job summary

Best Western Arizonian Inn is seeking a Front Desk professional to manage daily front office accounting, post charges and taxes, and summarize daily financial performance. You will handle check-in/check-out procedures and assist guests with requests, ensuring accurate postings and balance checks throughout the day.

The role requires basic English, hospitality experience, and the ability to work 7am-3pm or 3pm-11pm shifts in a fast-paced hotel environment.

Qualifications

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
• Ability to read, write, speak, understand, and communicate in basic English preferred
• Previously hospitality experience skills preferred

Responsibilities

• Posts room charges and taxes to guest’s accounts
• Processes guest charges voucher and credit card vouchers
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
• Verifies all account postings and balances
• Verifies that room rates are correct and posts those rates to guest accounts
• Serve as a front desk agent especially in terms of check-in and check-out procedures
• Prepares a summary of cash, check, and credit card activities
• Summarizes results of operations for management
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information
• Must have complete knowledge of emergency procedures
• Balance the day’s charges, making corrections as necessary
• Run end of day process in property management software (PMS)
• Understand principles of auditing, balancing, and losing out accounts
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• All other duties as assigned

Skills

Detail-oriented

Multitask

Excellent communication

Hospitality operations

Problem solving

English communication

Education

Sufficient education and literacy needed to identify and read product labels and to communicate with guests.

Ability to read, write, speak, understand, and communicate in basic English preferred

Previously hospitality experience skills preferred

Job description

Job Summary: The Front Desk position checks the front office accounting records for accuracy and, daily, summarizes and complies information for the hotel’s financial records. This position is also responsible for tracking room revenue, occupancy percentages and other front office operating statistics. Additionally, the Front Desk is expected to prepare a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. This position is also responsible for posting room charges and room taxes to guest’s accounts including guest transactions not posted during the day by the front office cashier.

Job Responsibilities:

• Posts room charges and taxes to guest’s accounts
• Processes guest charges voucher and credit card vouchers
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
• Verifies all account postings and balances
• Verifies that room rates are correct and posts those rates to guest accounts
• Serve as a front desk agent especially in terms of check-in and check-out procedures
• Prepares a summary of cash, check, and credit card activities
• Summarizes results of operations for management
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information
• Must have complete knowledge of emergency procedures
• Balance the day’s charges, making corrections as necessary
• Run end of day process in property management software (PMS)
• Understand principles of auditing, balancing, and losing out accounts
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• All other duties as assigned

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
• Ability to read, write, speak, understand, and communicate in basic English preferred
• Previously hospitality experience skills preferred

Knowledge, Skills, & Abilities:

• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant, friendly way
• Knowledge of hospitality operations
• Good problem-solving skills
• Ability to multitask
• Basic Accounting skills
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations

Physical Demands:

• Prolonged periods standing and walking and bending
• Frequent keyboarding

Working Conditions:

• Hours range 7am-3pm and 3pm-11pm

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. Pro Hospitality Group reserves the right to amend and change responsibilities to meet business and organizational needs.

Welcome to the Best Western Arizonian Inn, where your comfort matters the most. We proudly offer 72 well-décor rooms and suites. You will enjoy a complimentary grab n go breakfast. We are a 100% smoke-free property. Each room is uniquely and beautifully decorated with custom designed draperies, quartz vanities, new furniture, beds, carpets and much more. All rooms spacious with central heating/air conditioning, comes with free Wi-Fi, high-speed Internet, 37-inch flat screen HD DIRECTV with free HBO®, microwave and refrigerator. Other amenities include an outdoor seasonal heated swimming pool and free parking for cars/oversized vehicles. Business services available.

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