Front Desk & Retail Associate

Urban Nirvana Spa & Salon; Mount Pleasant (SC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Service Perks & Discounts

Retail Discount

Paid Time Off

Opportunities for Growth

Flexible Scheduling

Full-Time Employee Benefits

Job summary

Urban Nirvana Spa & Salon in Mount Pleasant, SC is seeking a Guest & Retail Associate to be the welcoming face of the spa and salon. You will greet clients, handle bookings, and provide product guidance with a warm, professional demeanor.

You will manage phone calls, emails, and POS transactions while promoting retail items and contributing to a smooth guest experience in a team setting.

Qualifications

• Experience in customer service or retail.
• Available to work afternoons and weekends.
• Excellent communication and professionalism.

Responsibilities

• Client management: greet and assist clients, manage appointments, resolve delays.
• Communication: handle calls, messages, and emails professionally.
• Retail excellence: know products and drive sales toward goals.
• Administrative support: book appointments and process POS transactions.
• Environment upkeep: maintain a clean, welcoming spa/retail space.

Skills

People skills

Customer service

Communication

Team player

Tools

POS system

Job description

Job Description:

Are you a people-person with a passion for customer service and retail? Urban Nirvana is looking for an enthusiastic Guest & Retail Associate to be the welcoming face of our spa and salon. You will set a warm, friendly, and professional tone for every client and staff member who walks through our doors.

What You’ll Do:

As a key member of our front desk team, you will manage both administrative and operational duties, ensuring a smooth and enjoyable experience for all clients. Your responsibilities will include:

• Client Management: Warmly greeting and assisting everyone who enters, managing the appointment schedule (check-ins/check-outs), and troubleshooting issues like late arrivals or missed appointments.
• Communication: Handling all inbound and outbound phone calls, and maintaining professional communication with clients via phone, messaging, and email.
• Retail Excellence: Developing strong knowledge of our products to effectively assist shoppers, actively selling retail items, and working toward sales goals.
• Administrative Support: Performing administrative tasks such as booking appointments and utilizing the Point-of-Sale (POS) system for transactions.
• Environment Upkeep: Helping to maintain the clean, fresh, and inviting environment of the spa and salon throughout the day.

Who You Are:

The ideal candidate is someone who is:

• A natural people-person with excellent communication skills and a team-oriented mindset.
• Committed to professionalism in all client interactions (in-person, phone, digital).
• Eager to learn about new retail products and confidently recommend them to drive sales.
• Experienced in a customer service or retail setting.
• Available to work afternoons and weekends.

Perks and Benefits:

• Service Perks & Discounts.
• Retail Discount.
• Paid Time Off (for Full Time Staff).
• Opportunities for Growth.
• Flexible Scheduling.
• Full-Time Employee Benefits (for Full Time Staff, those working 30+ hours per week): Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K.