Front Desk & Resident Services Specialist

Southern Management Co.; Baltimore, Northern (MD, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Southern Management Co. in Baltimore is seeking a Front Desk Professional to greet residents and guests, answer calls, and help maintain a welcoming lobby that reflects our brand through excellent service.

You will collect information, route inquiries, input service requests, and maintain logs. You will also distribute mail and contribute to community engagement while keeping neat records and following directions. Proficiency in Microsoft Office is required.

Qualifications

• Strong written and verbal communication skills.
• Basic knowledge of office terminology, procedures, and equipment.
• Ability to keep neat and accurate records.
• Ability to understand and follow directions.
• Proficiency with Microsoft Office.

Responsibilities

• Provide excellent customer service at all times.
• Be a resource for, and provide services to, residents and guests.
• Answer all incoming calls, collect all pertinent information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.
• Sign for and distribute mail and/or packages.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Skills

Communication skills

Office terminology

Record keeping

Follow directions

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Southern Management Co. in Baltimore is seeking a Front Desk Professional to greet residents and guests, answer calls, and help maintain a welcoming lobby that reflects our brand through excellent service.

You will collect information, route inquiries, input service requests, and maintain logs. You will also distribute mail and contribute to community engagement while keeping neat records and following directions. Proficiency in Microsoft Office is required.