Front Desk & Guest Services Concierge

Southern Management Companies; Baltimore (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) with company contribution

Paid holidays and PTO

Job summary

Southern Management Companies is seeking a Front Desk Professional to be the welcoming face of our communities. You will greet residents, guests and vendors, answer calls, route inquiries, and input service requests while maintaining orderly logs and a tidy lobby.

Applicants should have strong communication, basic office knowledge, and proficiency with Microsoft Office. A high school diploma or GED is required. We offer competitive pay and a robust benefits package.

Qualifications

• Excellent customer service and communication abilities.
• Ability to input and route service requests accurately.
• Ability to maintain neat and accurate records and logs.

Responsibilities

• Provide excellent customer service at all times
• Be a resource for, and provide services to, residents and guests
• Answer all incoming calls, collect all pertinent information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

Skills

Communication skills

Office terminology

Record keeping

Following directions

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Southern Management Companies is seeking a Front Desk Professional to be the welcoming face of our communities. You will greet residents, guests and vendors, answer calls, route inquiries, and input service requests while maintaining orderly logs and a tidy lobby.

Applicants should have strong communication, basic office knowledge, and proficiency with Microsoft Office. A high school diploma or GED is required. We offer competitive pay and a robust benefits package.