Resident Concierge & Community Liaison

Grace Management, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

PTO (Paid Time Off) and Holiday Pay

Daily pay

401K with employer match

Short and long-term disability

Referral Bonuses

Tuition Reimbursement

Employee Assistance Program

Job summary

The Hallmark, operated by Grace Management, Inc., seeks a Concierge to provide clerical support, greet residents and guests, answer calls, route messages, and coordinate services to residents. This part-time role requires flexibility between 7:00am-3:00pm and 3:00pm-11:00pm within a senior living community.

Responsibilities include maintaining lobby appearance, assisting with appointments, coordinating with maintenance and staff, and supporting recruitment activities.

Qualifications

• High School Diploma or GED at a minimum.
• Experience in general office procedures, computers; Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment.
• Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.
• Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.
• One year of office or hospitality experience preferred.
• Good grammatical and writing skills, proficient with email process and etiquette.
• Ability to read, write, and speak English.
• Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.
• Be free of communicable disease.
• Completion of drug testing and criminal record background check upon hire and upon request of supervisor.

Responsibilities

• Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary.
• Receive visitors, having them sign registers, and routing them as appropriate.
• Provide information and assistance to residents coming and going, activities, and signing out when they leave the community.
• Assist with recruitment activities by placing ads, screening applicants, check references, scheduling physicals, and scheduling interview appointments, as requested by supervisor.
• Maintain inventories of supplies; Assist in ordering supplies approved by the supervisor.
• Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety.
• Maintains the professional and organized appearance of the lobby and reception area.
• Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, and calling vendors, as requested by supervisor.
• Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping.
• Maintain the resident centered activity programs; participate in projects or committees as assigned.

Skills

Customer service

Interpersonal skills

English proficiency

Education

High School Diploma or GED

Tools

Windows

Word

Excel

Office

Outlook

Emailing

Scanning

Job description

The Hallmark, operated by Grace Management, Inc., seeks a Concierge to provide clerical support, greet residents and guests, answer calls, route messages, and coordinate services to residents. This part-time role requires flexibility between 7:00am-3:00pm and 3:00pm-11:00pm within a senior living community.

Responsibilities include maintaining lobby appearance, assisting with appointments, coordinating with maintenance and staff, and supporting recruitment activities.