Front Desk & Resident Services Concierge

Socket.dev; Jackson (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

Otterbein Jackson is seeking an administrative assistant to support the Assisted Living neighborhood, handling front-desk communications and day-to-day office tasks. The role requires strong interpersonal skills, attention to detail, and the ability to maintain confidentiality for resident information.

The schedule includes every other weekend, alternating Monday and Friday shifts with no holidays. Candidates should be proficient in MS Office and able to communicate in English, with prior

Qualifications

• High school diploma or GED preferred.
• Experience in healthcare office setting preferred.
• Must communicate in English.
• Proficient in MS Office.

Responsibilities

• Provides professional telephone reception by answering and screening incoming calls, directing inquiries appropriately, and communicating messages accurately, clearly, and promptly to ensure effective communication throughout the organization.
• Maintains security of residents information throughout the day-to-day operations.
• Greets and welcomes residents, families, visitors, staff, vendors, and other guests in a courteous, professional, and welcoming manner, providing accurate information and assistance.
• Responds to requests for information by providing brochures and community resources, directing inquiries to the appropriate team member for follow-up.
• Inputting transportation requests and entering work orders in a timely manner.
• Monitor inventory and coordinate replenishment of forms and printed materials before stock is depleted.
• Ensure all forms and documents are current, organized, and readily accessible for staff, residents, and visitors.
• Maintain lobby appearance and organization to provide a positive first impression.
• Ensure magazines and reading materials are current and well-stocked.
• Routinely monitor reception area for spills, hazards, or maintenance needs and notify EVS or appropriate department.

Skills

MS Office

Education

High School Diploma/GED

Job description

Otterbein Jackson is seeking an administrative assistant to support the Assisted Living neighborhood, handling front-desk communications and day-to-day office tasks. The role requires strong interpersonal skills, attention to detail, and the ability to maintain confidentiality for resident information.

The schedule includes every other weekend, alternating Monday and Friday shifts with no holidays. Candidates should be proficient in MS Office and able to communicate in English, with prior