Receptionist

Otterbein SeniorLife; Missouri; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

EAP

Job summary

Otterbein SeniorLife is hiring a Receptionist at the Otterbein Jackson Community to greet visitors, answer calls, and handle inquiries at the front desk. The role supports residents and families with warmth, professionalism, and timely service.

The position is full-time, requires availability every other weekend and holidays, and includes benefits. Proficiency in Microsoft Office and strong communication skills are needed to maintain records and assist with community activities.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of experience.
• Proficient in Microsoft Office applications.
• Strong customer service etiquette and problem-solving abilities.
• Ability to listen, think critically, and manage multiple tasks.

Responsibilities

• Greet customers entering and leaving the community and direct them by name when possible.
• Answer calls and direct them timely and appropriately.
• Maintain accurate resident files, emergency contacts, and department extensions.
• Handle transactions and receipts; balance cash drawer at shift end.
• Schedule on-campus Shuttle, distribute/receive keys, and log activities.
• Use multiple computer systems and phone/emergency systems for communications.

Skills

Customer service

Phone skills

Multi-tasking

Critical thinking

Time management

Self-directed

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

A Receptionist position is available for the front desk in the Otterbein Jackson Community. This position reports to the Executive Assistant and includes every other weekend and holiday. Welcomescustomers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

Full-time, every other weekend

Responsibilities

• Greet customers entering and leaving the community, using customer name whenever possible
• Answer customer calls and direct them timely and appropriately
• Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Maintain current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions
• Resolve customer complaints and assists customers in all inquiries in connection with community activities, services, hours, directions, etc.
• Maintain an accurate cash drawer balance. Receipt payment for sales (gift cards, stamps, etc.) Reconciles all transactions at the close of each shift
• Schedule appointments and maintain accurate records for on-campus Shuttle
• Distribute/receive keys and maintain an accurate log
• Use a variety of computer programs, phone systems, and emergency systems for multiple tasks and communications
• Ability to handle emergency situations in a calm and professional manner
• Maintain confidentiality of all pertinent resident and partner information
• Special projects as requested
• Other duties as assigned

Qualifications

• Education: High school diploma or equivalent
• Experience: A minimum of 1 year
• Computer Skills: Proficient in Microsoft Office
• Positive, outgoing personality. Strong customer service etiquette. Previous experience with customer service, problem solving, listening, phone skills, and multi-tasking; proficient in Microsoft Office; high school diploma or equivalent.
• Critical thinking skills
• Ability to be self-directed and prioritize tasks; work independently and manage time efficiently
• Initiative to cross-train and learn new tasks as assigned
• Must exercise sound judgment, discretion and confidentiality in all matters

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay , enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

*Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio, Michigan and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Receptionist at Otterbein!