Front Desk & Resident Concierge

Arcadia LTC; Lincoln (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Villas at Lincoln in Lincoln, IL is seeking a compassionate and organized Receptionist to be the first point of contact for residents, families, and visitors, providing warm, welcoming service and handling inquiries with professionalism.

You will greet visitors, answer phones, manage records, assist with scheduling, and collaborate with other departments to ensure smooth day-to-day operations. This role offers opportunities to grow professionally in a supportive team environment.

Responsibilities

• Provide exceptional customer service to residents, families, and visitors, answering phones and addressing inquiries.
• Greet and assist visitors in a courteous and empathetic manner.
• Maintain accurate records and files, including resident information and census.
• Assist with scheduling appointments, meetings, and events.
• Prepare correspondence, reports, and other documents.
• Keep the reception area clean and organized and manage phones and machines.
• Collaborate with other departments to ensure smooth communication and workflow.

Job description

Villas at Lincoln in Lincoln, IL is seeking a compassionate and organized Receptionist to be the first point of contact for residents, families, and visitors, providing warm, welcoming service and handling inquiries with professionalism.

You will greet visitors, answer phones, manage records, assist with scheduling, and collaborate with other departments to ensure smooth day-to-day operations. This role offers opportunities to grow professionally in a supportive team environment.