Front Desk & Reservations Specialist

HomeTowne Studios & Suites by Red Roof; Fort Lauderdale (FL); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive Pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Job summary

HomeTowne Studios by RedRoof in Fort Lauderdale is seeking a Front Desk Agent to warmly greet guests, manage reservations, and handle check-ins and check-outs with accuracy. The role requires basic English communication, cash handling, and strong customer service.

You will work with housekeeping and management to ensure a smooth guest experience, while keeping data confidential and processing payments efficiently.

Qualifications

• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
• Performs all other duties as assigned.

Responsibilities

• Greet guests warmly and perform registration duties.
• Process reservations, check-ins/outs, and cashier tasks.
• Monitor room status and update availability for future bookings.
• Protect guest data and ensure privacy of hotel information.
• Coordinate with management and housekeeping on guest requests and room status.
• Assist with problem resolution and guest communications as needed.

Skills

Customer service

Cash handling

Office basic skills

English communication

Education

High school diploma or equivalent

Job description

HomeTowne Studios by RedRoof in Fort Lauderdale is seeking a Front Desk Agent to warmly greet guests, manage reservations, and handle check-ins and check-outs with accuracy. The role requires basic English communication, cash handling, and strong customer service.

You will work with housekeeping and management to ensure a smooth guest experience, while keeping data confidential and processing payments efficiently.