Front Desk & Reservations Specialist

biltmore; Asheville (NC); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

The Village Hotel Front Desk Agent at Biltmore provides warm, world-class guest service, handling arrivals/departures, reservations, and ticketing with attention to detail. The role supports the department and guests about Biltmore and Asheville while delivering memorable experiences.

Schedule typically 7am–3pm or 3pm–11pm, 7 days a week including weekends/holidays. Expect 40–999 hours per year with starting pay at $17.09/hour.

Qualifications

• High school diploma required; additional training preferred.
• At least 1 year of guest service experience in an attraction/hotel/resort setting.
• Strong interpersonal and written/verbal communication skills.
• Proficiency in Microsoft Office; quick learner of Biltmore's systems and protocols.
• Knowledge of Asheville/WNC preferred.

Responsabilités

• Handles daily check-ins and check-outs promptly.
• Manages group resumes, VIPs, and upcoming arrivals.
• Knowledge of estate outlets and local information.
• Handles post-check-in calls to meet guests' expectations.
• Maintains registration cards and arrivals bucket.
• Inputs guest data into PMS with accuracy.
• Operates the room key program.
• Handles guest ticketing and reservations; upsell when appropriate.
• Assists with pre-registering and pre-keying group arrivals.
• Pre-prints guest tickets and files with arrivals.
• Handles end-of-day shift reports.

Connaissances

Guest service experience

Interpersonal communication

Proactive problem solving

Attention to detail

Formation

High school diploma

Outils

Microsoft Office

Description du poste

The Village Hotel Front Desk Agent at Biltmore provides warm, world-class guest service, handling arrivals/departures, reservations, and ticketing with attention to detail. The role supports the department and guests about Biltmore and Asheville while delivering memorable experiences.

Schedule typically 7am–3pm or 3pm–11pm, 7 days a week including weekends/holidays. Expect 40–999 hours per year with starting pay at $17.09/hour.