Village Hotel Front Desk Agent - Flex

Biltmore Workforce Management; Asheville (NC); Sur place; USD 19 000 - 28 000; Temps partiel

Résumé du poste

Biltmore is seeking a Village Hotel Front Desk Agent in Asheville, NC. This part-time role averages 20–29 hours per week with starting pay at $17.09 per hour. You will warmly greet guests, manage check-ins/outs, and assist with reservations for tours, dining, and activities.

Strong communication and hospitality skills are essential. The position requires availability for varied shifts, including weekends and holidays, and comfort with using PMS and ticketing systems to ensure a world-class guest

Qualifications

• High school diploma required or equivalent.
• Experience in guest service or hospitality preferred.
• Excellent communication and interpersonal skills.

Responsabilités

• Handle daily check-ins and check-outs with accuracy and courtesy.
• Assist guests with reservations, tickets, and information about estate activities.
• Maintain registration records and input guest data into PMS.
• Provide friendly, proactive service and upsell experiences when appropriate.
• Support other front desk activities as needed.

Connaissances

Guest service

Interpersonal skills

Written/verbal communication

Microsoft Office

Formation

High school diploma

Outils

Microsoft Office

Description du poste

Job DescriptionThe starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements.Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year).The Village Hotel Front Desk Agent will provide exceptional service to the guest, always conveying a warm and friendly smile, and ensuring a world class experience. Courteously and efficiently handling guest arrivals/departures as well as other estate ticketing and reservation needs, Front Desk Agents will proactively provide our guests with personal service and attention that exceeds their expectations, creates one-of-a-kind memories, and that allow guest to enjoy all that Biltmore has to offer. Agent will also assist guests with reservations for specialty tours, activities, dining, etc., and will serve as a resource for questions and inquiries about Biltmore and the Asheville area. Agent will also provide general support and assistance to the department, leadership, and company.Schedule can vary but is generally 7am - 3pm or 3pm - 11pm Sunday - Saturday. Weekend and holiday availability is required.Requirements:1. High school diploma required. Additional training and/or certification(s) preferred.2. At least one (1) year of guest service experience. Ideal candidate will have had one year prior experience in an attraction/hotel/resort setting.4. Outstanding interpersonal and written/verbal communications skills; ability to listen, interact, and suggestively sell strongly preferred.5. Proficiency in Microsoft Office; must be able to quickly learn Biltmore's products, systems, and protocols. Knowledge of Asheville/WNC preferred.6. Excellent organizational, time management, decision-making and planning skills; attention to detail with a focus on quality and service.7. Proactive, takes initiative, and exercises good judgment; can creatively problem solve and troubleshoot.8. Represents Biltmore professionally in a manner consistent with standards at all times.Physical Requirements:1. The incumbent should be able to stand continuously for 8 hours.2. Should be able to lift up to 35 pounds occasionally.3. Incumbent must be able to communicate clearly.Essential Job Duties:1. Handles daily check-ins and check-outs in a timely manner.2. Knowledge of all upcoming group resumes, incoming and outgoing groups and VIPs.3. Knowledge of all outlets on the estate and general information on the area.4. Handle post check-in telephone calls to assure guests’ expectations have been met.5. Maintain and file registration cards in the in-house and arrivals bucket.6. Input information into PMS and maintain guest records accurately, paying close attention to details, notes and comments.7. Operate the room key program.8. Handle guest ticketing and reservations requests; suggestively sells as appropriate.9. Assist with the pre-registering and pre-keying of group arrivals.10. Pre print guest tickets and file correctly with arriving guests.11. Handle end of day reports per shift.