Front Desk Representative - 81st St Manhattan

Pathways; City of Niagara Falls (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

CPR/AED Re-certifications

Health insurance

Gym membership

Time off (vacation & holidays)

Discounts on services

Job summary

Crunch is a No Judgment Gym that blends fitness with entertainment to make serious exercise fun. We seek energetic individuals to join our high-paced team and inspire members to reach their fitness goals.

This front desk role requires excellent English communication and a passion for customer service, with shifts including early mornings and evenings. The position offers full-time status with benefits such as health insurance, gym membership, and opportunities to grow within a welcoming

Qualifications

• Fluent English is required.
• Proficient reading and writing skills.
• Excellent communication and customer service abilities.
• Able to stand and move for extended periods.

Responsibilities

• Greet members and guests with a smile and parting well wishes.
• Check in members and guests according to procedures.
• Relay messages using club software at check-in.
• Answer phones courteously and professionally.
• Promote upcoming events to members and guests.
• Maintain a welcoming club atmosphere.
• Process member requests or escalate to a manager.
• Maintain professional conduct at all times.
• Adhere to all club policies and procedures.
• Sell retail products if available at the front desk.
• Schedule member service needs.
• Assist in retail, childcare, etc. areas as needed.
• Handle payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Assist in projects as directed by management.
• May report to Operations Manager where applicable.
• Follow Employee Handbook policies and updates.

Skills

Fluent English

Customer service

Fast-paced environment

Multitasking

Stand/walk long periods

Job description

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks:

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Front Desk Representative Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications:

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Ability to stand, walk, and move for extended periods of time
• Must be able to work the following shifts:
  • Monday & Tuesday Opening Shift: 4:30am - 11:00am
  • Friday Closing Shift: 3:00 PM - 10:15 PM
  • Saturday & Sunday Closing Shift: 1:00 PM - 9:15 PM

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.