Front Desk Representative OpenerCloser On Call

Crunch Fitness Corporate; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Gym membership

Health, disability & life insurance

Paid time off and holidays

Complimentary CPR/AED certifications

Discounts on services and products

Job summary

Crunch Fitness Corporate is seeking a Front Desk Representative in a fast-paced, member-focused environment in San Francisco, CA. You will greet members, check them in, answer phones, and communicate events while maintaining a welcoming atmosphere.

The role requires strong customer service, English fluency, and the ability to multitask. This position supports the club with responsibilities across reception and member services, with opportunities to assist in retail and other areas as needed.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Good communication skills.
• Strong customer service skills.
• 18+ years of age.
• Experience in a fast-paced environment.
• Multitasking skills.
• High energy and patience required.
• Open availability.
• Ability to stand, walk, and move for extended periods.

Responsibilities

• Greet members and guests warmly at check-in.
• Check in members and guests according to procedures.
• Relay messages via club software at check-in.
• Answer phones courteously and professionally.
• Communicate events to members and guests.
• Maintain a welcoming atmosphere for members.
• Assist members or forward requests to a manager.
• Follow policies and maintain professional disposition.
• Sell retail products if applicable.
• Schedule member service needs.
• Assist in other desks/areas as needed.
• Maintain clean and organized work area.
• Support club management on projects.

Skills

English fluency

Reading and writing

Customer service

Communication

Multitasking

High energy

Job description

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks:

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Front Desk Representative Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications:

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability
• Ability to stand, walk, and move for extended periods of time

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.