Front Desk Representative

New GI P.C./Digestive Health Center; Waterloo (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

New GI P.C./Digestive Health Center in Waterloo, IA is seeking a friendly front desk receptionist to join our busy gastroenterology clinic. You will greet patients, check in, verify demographics and insurance, collect copays, and direct questions to the appropriate resources.

The ideal candidate provides outstanding customer service, maintains patient confidentiality per HIPAA, and keeps patient flow moving smoothly in a fast-paced specialty practice.

Qualifications

• Greet patients warmly and professionally.
• Verify and update patient demographics and insurance information.
• Collect copayments and patient balances.
• Assist patients with questions and help direct them to the appropriate resources.
• Maintain patient confidentiality and follow HIPAA requirements.
• Manage multiple priorities while maintaining accuracy and a positive attitude.
• Support providers and clinical staff communication.

Responsibilities

• Greet patients warmly and professionally.
• Check in patients accurately and efficiently.
• Verify and update patient demographic and insurance information.
• Collect copayments and patient balances.
• Assist patients with questions and help direct them to the appropriate resources.
• Communicate effectively with providers, clinical staff and other departments.
• Maintain patient confidentiality and HIPAA compliance.
• Manage multiple priorities while maintaining accuracy and a positive attitude.
• Help to keep patient flow moving smoothly in a busy specialty practice.

Skills

Customer service

HIPAA compliance

Multitasking

Communication

Professional demeanor

Job description

Description

Are you someone who genuinely enjoys helping people and thrives in a busy, fast paced environment. Our gastroenterology clinic is looking for someone who is welcoming, professional, dependable and committed to providing great customer service at every patient visit.

We offer an excellent benefit package, competitive compensation, a stable work environment and a Monday thru Friday schedule. If you are dependable, organized, positive and believe that exceptional customer service is an essential part of healthcare, we'd love to hear from you.

Requirements

• Greet patients warmly and professionally
• Check in patients accurately and efficiently
• Verify and update patient demographic and insurance information
• Collect copayments and patient balances
• Assist patients with questions and help direct them to the appropriate resources
• Communicate effectively with providers, clinical staff and other departments
• Maintain patient confidentiality and follow HIPAA requirements
• Manage multiple priorities while maintaining accuracy and a positive attitude
• Help to keep patient flow moving smoothly in a busy specialty practice