Front Desk Representative

Vernon J Harris East End Community Health Center; Richmond (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Coverage

401(k) Retirement Plan

Paid Time Off

EAP

Job summary

Capital Area Health Network in Richmond, VA is seeking a Front Desk Representative to greet patients and visitors, register patients, verify insurance, schedule appointments, and provide excellent customer service as the first point of contact within CAHN’s care system.

Candidates should have a High School Diploma or GED, at least 2 years of medical front desk experience, strong communication and organizational skills, and familiarity with electronic health record systems (eClinicalWorks

Qualifications

• High School Diploma or GED required.
• 2+ years in medical office, customer service, or front desk experience.
• Experience with electronic health record systems preferred; eClinicalWorks preferred.

Responsibilities

• Greet and register patients and visitors.
• Verify demographics, insurance, and eligibility.
• Assist uninsured and underinsured with resources.
• Educate patients on appointments, services, and payments.
• Schedule and balance end-of-day reports; support telehealth scheduling.

Skills

Communication

Customer service

Organizational skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

eClinicalWorks

Job description

Capital Area Health Network (CAHN)Richmond, VA — On‑Site PositionMake a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.Our Core ValuesCompassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.Accountability – We safeguard confidentiality and remain transparent with all stakeholders.Reverence – We are called to serve and uplift those in need while fostering mutual respect.Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care.Stewardship – We manage resources responsibly for the benefit of our organization and community.Who We AreCAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.Our Mission:To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.Discover a place where your work makes a difference.Position SummaryThe Front Desk Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role is responsible for patient registration, insurance verification, scheduling support, and delivering exceptional customer service while helping patients navigate CAHN's system of care.Key ResponsibilitiesGreet and register new and returning patients.Verify patient demographics, insurance, and eligibility information.Assist uninsured and underinsured patients with available resources.Educate patients on appointments, services, payment responsibilities, and required documentation.Follow up on missed and canceled appointments.Process payments and balance end-of-day reports.Support telehealth follow-up scheduling.Maintain front desk operations, supply inventories, and required reporting.Participate in daily team huddles and other assigned duties.ScheduleHours of OperationsMonday & Tuesday: 8:00 a.m. to 7:00 p.m.Wednesday-Friday: 8:00 a.m. to 5:00 p.m.Occasional extended hours may be required.Benefits at CAHNWe value our team, and it shows in our comprehensive benefits package:Health CoverageMedical, Dental, and Vision InsuranceSecondary Gap InsurancePrescription Drug PlanSupplemental Policies through Colonial LifeFinancial Security401(k) Retirement Plan with up to 3% Company MatchEmployer‑Sponsored Short‑Term DisabilityEmployer‑Paid Life and AD&D InsuranceWork‑Life BalancePaid Time Off (PTO) accrued beginning Day 1Self‑Care Floating Holidays9.5 Paid HolidaysAdditional SupportEmployee Assistance Program (EAP)Public Service Loan Forgiveness (PSLF) eligibilityWe are committed to supporting your well‑being—at work and beyond.Join a mission-driven organization where your work directly impacts the health and well-being of our community.High School Diploma or GED required.Minimum of 2 years of medical office, customer service, or front desk experience.Strong communication, customer service, and organizational skills.Experience with electronic health record systems preferred; eClinicalWorks experience strongly preferred.Medical collections experience preferred.Bilingual (English/Spanish) preferred.At Capital Area Health Network, we are committed to fostering a culture of Compassion, Accountability, Reverence, Excellence, and Stewardship (CAHN CARES) while supporting our employees in delivering exceptional care to the communities we serve.Commitment to Our Workforce and CommunityCapital Area Health Network is committed to fostering a workplace culture that reflects our mission of service, compassion, and excellence. We strive to create an environment where employees feel respected, supported, and empowered to contribute their talents toward improving the health and well-being of the communities we serve.