Bilingual Front Desk Specialist — Community Health

Vernon J Harris East End Community Health Center; Richmond (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Coverage

401(k) Retirement Plan

Paid Time Off

EAP

Job summary

Capital Area Health Network in Richmond, VA is seeking a Front Desk Representative to greet patients and visitors, register patients, verify insurance, schedule appointments, and provide excellent customer service as the first point of contact within CAHN’s care system.

Candidates should have a High School Diploma or GED, at least 2 years of medical front desk experience, strong communication and organizational skills, and familiarity with electronic health record systems (eClinicalWorks

Qualifications

• High School Diploma or GED required.
• 2+ years in medical office, customer service, or front desk experience.
• Experience with electronic health record systems preferred; eClinicalWorks preferred.

Responsibilities

• Greet and register patients and visitors.
• Verify demographics, insurance, and eligibility.
• Assist uninsured and underinsured with resources.
• Educate patients on appointments, services, and payments.
• Schedule and balance end-of-day reports; support telehealth scheduling.

Skills

Communication

Customer service

Organizational skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

eClinicalWorks

Job description

Capital Area Health Network in Richmond, VA is seeking a Front Desk Representative to greet patients and visitors, register patients, verify insurance, schedule appointments, and provide excellent customer service as the first point of contact within CAHN’s care system.

Candidates should have a High School Diploma or GED, at least 2 years of medical front desk experience, strong communication and organizational skills, and familiarity with electronic health record systems (eClinicalWorks