Front Desk Representative

Ophthalmic Consultants of Boston; Framingham (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid time off and paid holidays

401(k) Plan with company contribution

Company paid Life and LTD Insurance

Employee discounts

Job summary

Ophthalmic Consultants of Boston seeks a motivated Front Desk Representative to join our healthcare team in Framingham, with coverage as needed in Waltham. This full-time role supports efficient front office operations and creates a positive first impression for patients in a fast-paced setting.

Ideal candidates have 2–3 years in a medical front desk, experience with insurance verifications and patient billing, and strong computer skills with respect for confidentiality.

Qualifications

• A High School Degree or GED.
• 2–3 years in medical/health care front desk preferred.
• Experience with insurance verifications and patient billing.
• Working knowledge of computers; confidentiality required.
• Able to work in a fast-paced environment with attention to detail.
• Epic experience a plus; bilingual skills a plus.

Responsibilities

• Greet and register patients promptly and courteously.
• Verify and update patient demographics and insurance information.
• Determine eligibility and coverage for services.
• Collect co-pays, deductibles, and balances at check-in/out.
• Assist patients with past due balances and payment options.
• Schedule appointments for multiple physicians across departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries professionally.
• Collaborate with clinical staff to ensure optimal patient flow.
• Take initiative and escalate issues when needed.
• Contribute to a positive office culture with leadership spirit.

Skills

Customer service

Attention to detail

Communication skills

Confidentiality

Bilingual

Education

High School Diploma or GED

Tools

Epic

Job description

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environmentThis person would be scheduled to work in our Framingham office with coverage as needed in Waltham. Full time-Monday through Friday, 7-3:30PM.

Key Responsibilities:

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a varietyinsurance plans and coverages; determine eligibility and coverage for services.
• Collectco-pays, deductibles, and outstanding balancesat check-in and check-out.
• Assist patients withpast due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointmentsaccurately and efficiently formultiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture bydemonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

• A High School Degree or GED.
• Minimum of 2-3 years of medical or health care related setting/front desk preferred
• Proven experience with insurance verifications and patient billing.
• Must have a working knowledge of computer and respect for confidentiality.
• Must be able to work in a fast-paced environment, paying close attention to detail.
• Epic experience a plus.
• Bilingual skills a plus.

Benefits Offered:

• Health & Dental Insurance- eligible 1st day of employment
• Paid time off and paid holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with company contribution
• Company paid Life and LTD Insurance
• Employee discounts

To find out more about OCB, please visit our website at www.eyeboston.com.

OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.