Front Desk Representative

Ophthalmic Consultants of Boston, Inc; Framingham (MA); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid time off & holidays

HSA/FSA options

401(k) plan

Life and LTD Insurance

Employee discounts

Job summary

Ophthalmic Consultants of Boston, Inc. is seeking a customer-focused Front Desk Representative to join our healthcare team in Framingham, MA, with coverage in Waltham.

This full-time, 7:00 AM to 3:30 PM role ensures a positive first impression for patients and smooth front office operations. The ideal candidate will have 2–3 years in a medical front desk setting, experience with insurance verifications and patient billing, and strong computer skills while maintaining confidentiality.

Qualifications

• High School Degree or GED.
• 2–3 years of medical or health care front desk experience preferred.
• Proven experience with insurance verifications and patient billing.

Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Determine eligibility and coverage for services across various plans.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Assist patients with past due balances and explain payment options.
• Schedule patient and diagnostic appointments accurately for multiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries professionally and with care.
• Collaborate with clinical staff to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture by demonstrating leadership.

Skills

Customer service

Medical front desk

Insurance verification

Communication

Bilingual (plus)

Education

High School Diploma

Tools

EPIC

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Representative

Full Time 30-40 hours Clerical Framingham, MA, US

3 days ago Requisition ID: 1159

Salary Range: $20.00 To $23.00 Hourly

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environmentThis person would be scheduled to work in our Framingham office with coverage as needed in Waltham. Full time-Monday through Friday, 7-3:30PM.

Key Responsibilities:

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a varietyinsurance plans and coverages; determine eligibility and coverage for services.
• Collectco-pays, deductibles, and outstanding balancesat check-in and check-out.
• Assist patients withpast due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointmentsaccurately and efficiently formultiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture bydemonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

• A High School Degree or GED.
• Minimum of 2-3 years of medical or health care related setting/front desk preferred
• Proven experience with insurance verifications and patient billing.
• Must have a working knowledge of computer and respect for confidentiality.
• Must be able to work in a fast-paced environment, paying close attention to detail.
• Bilingual skills a plus.

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environmentThis person would be scheduled to work in our Framingham office with coverage as needed in Waltham. Full time-Monday through Friday, 7-3:30PM.

Key Responsibilities:

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a varietyinsurance plans and coverages; determine eligibility and coverage for services.
• Collectco-pays, deductibles, and outstanding balancesat check-in and check-out.
• Assist patients withpast due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointmentsaccurately and efficiently formultiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture bydemonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

• A High School Degree or GED.
• Minimum of 2-3 years of medical or health care related setting/front desk preferred
• Proven experience with insurance verifications and patient billing.
• Must have a working knowledge of computer and respect for confidentiality.
• Must be able to work in a fast-paced environment, paying close attention to detail.
• Epic experience a plus.
• Bilingual skills a plus.

Benefits Offered:

• Health & Dental Insurance- eligible 1st day of employment
• Paid time off and paid holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with company contribution
• Company paid Life and LTD Insurance
• Employee discounts

To find out more about OCB, please visit our website at www.eyeboston.com . OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.