Front Desk Representative

Ophthalmic Consultants of Boston, Inc; Waltham (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

401(k) Plan with company contribution

Company paid Life and LTD Insurance

Employee discounts

Job summary

Ophthalmic Consultants of Boston, Inc. seeks a Front Desk Representative to join a patient-focused healthcare team in Waltham, MA, with coverage in Framingham.

This full-time clerical role handles registration, insurance verification, and billing while supporting smooth front-office operations in a fast-paced environment. The ideal candidate has 2–3 years in a medical setting, strong computer skills, and a professional, patient-centered demeanor.

Qualifications

• High School Diploma or GED required.
• 2–3 years of medical or healthcare front desk experience preferred.
• Experience with insurance verifications and patient billing.
• Working knowledge of computers and confidentiality.
• Ability to thrive in a fast-paced environment.
• Epic experience is a plus.
• Bilingual skills are a plus.

Responsibilities

• Greet and register patients promptly and courteously.
• Verify and update patient demographics and insurance information.
• Determine eligibility and coverage for services across plans.
• Collect co-pays, deductibles, and balances at check-in/check-out.
• Assist with past-due balances and explain payment options.
• Schedule patient and diagnostic appointments for multiple physicians.
• Follow up on appointments to minimize no-shows.
• Answer patient inquiries with professionalism and care.
• Collaborate with clinical staff to optimize patient flow.
• Take initiative and escalate issues when needed.
• Contribute to a positive office culture with leadership.

Skills

Bilingual skills

Computer literacy

Education

High School Diploma or GED

Tools

Epic

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Representative

Full Time 30-40 hours Clerical Waltham, MA, US

Salary Range: $20.00 To $23.00 Hourly

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environmentThis person would be scheduled to work in our Waltham office with coverage as needed in Framingham. Full time-Monday through Friday, 8:30-5:00PM.

Key Responsibilities:

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety ofinsurance plans and coverages; determine eligibility and coverage for services.
• Collectco-pays, deductibles, and outstanding balancesat check-in and check-out.
• Assist patients withpast due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointmentsaccurately and efficiently formultiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture bydemonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

• A High School Degree or GED.
• Minimum of 2-3 years of medical or health care related setting/front desk preferred
• Proven experience with insurance verifications and patient billing.
• Must have a working knowledge of computer and respect for confidentiality.
• Must be able to work in a fast-paced environment, paying close attention to detail.
• Bilingual skills a plus.

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environmentThis person would be scheduled to work in our Waltham office with coverage as needed in Framingham. Full time-Monday through Friday, 8:30-5:00PM.

Key Responsibilities:

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety ofinsurance plans and coverages; determine eligibility and coverage for services.
• Collectco-pays, deductibles, and outstanding balancesat check-in and check-out.
• Assist patients withpast due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointmentsaccurately and efficiently formultiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture bydemonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

• A High School Degree or GED.
• Minimum of 2-3 years of medical or health care related setting/front desk preferred
• Proven experience with insurance verifications and patient billing.
• Must have a working knowledge of computer and respect for confidentiality.
• Must be able to work in a fast-paced environment, paying close attention to detail.
• Epic experience a plus.
• Bilingual skills a plus.

Benefits Offered:

• Health & Dental Insurance- eligible 1st day of employment
• Paid time off and paid holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with company contribution
• Company paid Life and LTD Insurance
• Employee discounts

To find out more about OCB, please visit our website at www.eyeboston.com . OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.