Front Desk Representative

Advantia Health; Falls Church (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Representative to enhance patient experiences at their Falls Church location. This role involves greeting and scheduling patients, handling inquiries, and maintaining essential records. The ideal candidate will have a strong background in customer service within a medical setting and be committed to providing exceptional care. Join a team that values compassion and efficiency, and play a key role in transforming healthcare for women. If you are passionate about making a difference and possess the skills to excel in this dynamic environment, this opportunity is for you.

Qualifications

• Minimum two years of experience in a medical/clinical office.
• High school diploma or GED required; Associate's degree preferred.

Responsibilities

• Greet and help patients, schedule appointments, and maintain records.
• Handle patient situations effectively, including upset customers.
• Optimize patient satisfaction and provider time through scheduling.

Skills

Patient Scheduling

Customer Service

Record Keeping

Communication Skills

Education

High School Diploma or GED

Associate's Degree

Job description

Reiter, Hill & Johnson is seeking a full-time Front Desk Representative for our Falls Church location! This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C.

Job Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

• Welcomes patients and visitors in person or on the telephone; serves as the first touchpoint between the patient and the practice.

• Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.

• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.

• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.

Qualifications:

• High school diploma or GED required; Associate's degree preferred.

• Minimum two (2) years of experience in a medical/clinical office.

• Ability to travel between practice locations as needed.

About Reiter, Hill & Johnson:

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, one physician assistant, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Learn more at: www.rhjn-obgyn.com.

About Advantia Health:

To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.