Front Desk Representative

Mountain Family Health Centers; Colorado; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403B retirement plan

Paid Holidays

PTO (124 hours first year)

Employee Assistance Program

Job summary

Mountain Family Health Centers is seeking an entry-level Patient Service Representative to start a career in healthcare administration. You will gain hands-on experience in patient registration, scheduling, and front desk operations while delivering excellent customer service.

This role serves as the first point of contact for patients, and you will help patients understand their financial responsibilities.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• Minimum two years’ experience in a medical or financial field preferred.
• Minimum two years’ experience in customer service capacity.

Responsibilities

• Serve as front desk and first point of contact for patients, ensuring a welcoming, professional environment.
• Collect patient information accurately and assist patients with understanding and meeting financial responsibilities.
• Handle patient registration, scheduling, and other front desk operations to support smooth patient flow.

Skills

Customer service experience

Medical/financial experience

Education

High school diploma or equivalent

Associate degree preferred

Job description

Join a mission-focused team, where we work every day to improve the health of our community by providing equitable and affordable medical, behavioral, and dental healthcare for all. As part of a dedicated, mission-driven team, you’ll contribute to whole-person, integrated care that supports patients across the region.

Start your career in healthcare! This entry-level Patient Service Representative (PSR) role is a great opportunity for recent high school graduates or individuals beginning a career in healthcare administration. You’ll gain hands‑on experience in patient registration, customer service, scheduling, and front desk operations—building a strong foundation for future growth in the healthcare field.

Build a meaningful career while enjoying life in a vibrant mountain community at a workplace committed to family-friendly scheduling and true work–life balance. With year-round access to skiing, hiking, biking, and outdoor recreation, this is an ideal opportunity for individuals seeking both professional growth and an exceptional quality of life. Enjoy a generous compensation and benefits package, including paid time off, sick leave, and dedicated wellness hours.

Who is Mountain Family Health Centers?

https://www.mountainfamily.org/careers-2/

What we have achieved:

• NCQA PATIENT CENTERED MEDICAL HOME
• TIER 1 MEDICAID PROVIDER
• TOP FIVE COLORADO GOVERNOR’S AWARD FOR WORKSITE WELLNESS – 2019

General Purpose

To ensure a positive and efficient start to the patient experience at MFHC. Success in this role means accurately collecting patient information, providing excellent customer service, and assisting patients with understanding and meeting their financial responsibilities.

This role serves as the front desk and first point of contact for patients, making it essential in creating a welcoming, professional, and supportive environment.

Job Qualifications:

• High school diploma or equivalent. Associate degree preferred
• Minimum two (2) years’ experience in a medical or financial field preferred
• Minimum two (2) years’ experience in customer service capacity

Salary: $20.00 to $22.00 per hour; DOQ

Benefits:

• Medical, Dental and Vision Insurance
• 403B retirement plan with 3% matching after 1 year of employment
• 7 Paid Holidays
• 124 PTO hours within the first year
• Access to Employee Assistance Program
• FAMLI CO State Leave
• Worksite Wellness Program and much more.