Appt Scheduler

Mountain Family Health Centers; Glenwood Springs (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid time off

Paid Holidays

Wellness Program

Job summary

Mountain Family Health Centers in Glenwood Springs, CO, seeks a dedicated Appointment Scheduler to join a bilingual call center team. You will be the first contact for patients, scheduling medical, dental, and behavioral appointments and relaying messages to care teams.

We value Spanish-speaking candidates and a high school diploma, with preference for call center experience. The role offers solid compensation, generous benefits including PTO, holidays, and wellness hours, and a

Qualifications

• High school diploma or equivalent.
• 1 year of experience in a call center preferred.
• Spanish speaking required.

Responsibilities

• Answer calls from patients in a timely manner and route messages to the appropriate care teams.
• Schedule medical, dental, and behavioral health appointments for patients.
• Relay test results and messages to patients as needed.
• Conduct outreach to patients to schedule follow-ups and preventive care.
• Monitor site schedules to ensure correct appointment allocations and communication between the call center and care sites.

Skills

Bilingual (Spanish)

Education

High school diploma or equivalent

Job description

Join a mission-focused team, where we work every day to improve the health of our community by providing equitable and affordable medical, behavioral, and dental healthcare for all. As part of a dedicated, mission-driven team, you'll contribute to whole-person, integrated care that supports patients across the region.

Build a meaningful career while enjoying life in a vibrant mountain community at a workplace committed to family-friendly scheduling and true work-life balance. With year-round access to skiing, hiking, biking, and a wide range of outdoor recreation, this is an ideal opportunity for individuals seeking both professional fulfillment and an exceptional quality of life. Enjoy a generous compensation and benefits package, including paid time off, sick leave, and dedicated wellness hours.

Who is Mountain Family Health Centers?

https://www.mountainfamily.org/careers-2/

What we have achieved:

• NCQA PATIENT CENTERED MEDICAL HOME
• TIER 1 MEDICAID PROVIDER
• TOP FIVE COLORADO GOVERNOR'S AWARD FOR WORKSITE WELLNESS - 2019

General Purpose

As the first contact with Mountain Family, Appointment Schedulers are a bilingual liaison between patients and care teams. The call center team is responsible for answering calls in a timely fashion; scheduling patients for medical, dental, and behavioral appointments; relaying messages and normal test results to patients; and conducting outreach to patients to schedule them for follow-up and well care. Additionally, each member of the team is assigned to one of the care sites and responsible for ensuring appropriate communication between the call center and care site and monitoring the schedules of that site to ensure correct scheduling.

Job Qualifications:

• High school diploma or equivalent.
• 1 year of experience in a call center preferred.
• Spanish speakingrequired.

Salary: $20.00 to $22.00 per hour; DOQ

Benefits: Medical, Dental, and Vision Insurance. Paid time off, Paid Holidays, Paid Sick Leave. Wellness Program that provides additional time off and more!