Front Desk & Records Clerk — Customer Care

Millenniumsoft; Inverness (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Millenniumsoft is seeking a Receptionist-Info Record Clerk in Inverness, FL to support the DCF service center. This role involves answering inquiries, directing calls, processing mail, and providing admin support to Child Protection and Children's Legal Services.

The position requires a professional office background, strong customer service, and English proficiency. On-site role with duties including filing, forms, and interview assistance.

Qualifications

• Two years of work experience in a professional office.
• One year of customer-facing service in a professional office.
• Ability to use postage machine, copier, and fax machine.
• Lives within 30 miles of the work location.

Responsibilities

• Provide administrative support to the Department of Children and Families for Child Protection and Children's Legal Services.
• Answer incoming calls and assist clients/families who visit the office.
• Refer inquiries to the proper person or resource and resolve customer complaints.
• Handle and follow up on customer inquiries as needed.
• Manage mail delivery, shipments, and forms on the Share Drive.
• Assist with employee interviews and supplies deliveries.
• Keep the reception area tidy and manage closures and letters.

Skills

English proficiency

Office experience

Customer service

Professional appearance

Mail room processes

Tools

Postage machine

Copier

Fax machine

Job description

Millenniumsoft is seeking a Receptionist-Info Record Clerk in Inverness, FL to support the DCF service center. This role involves answering inquiries, directing calls, processing mail, and providing admin support to Child Protection and Children's Legal Services.

The position requires a professional office background, strong customer service, and English proficiency. On-site role with duties including filing, forms, and interview assistance.