Case Management Coordinator (Office Specialist 2)

Department of Human Services; City of Albany, Avenue (NY, MD); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Public Service Loan Forgiveness

Amazing benefits package

Job summary

The Oregon Department of Human Services is seeking a Case Management Coordinator (Office Specialist 2) to join the Child Welfare program. This role supports caseworkers and supervisors with clerical tasks, data entry, and front desk duties, contributing to efficient service delivery for vulnerable families.

The position is full-time, with benefits and opportunities for growth. Applicants must meet state requirements and may be subject to background checks and driving record verification.

Qualifications

• A valid driver’s license and acceptable driving record are required.
• Two years of general clerical experience or an associate degree; or an equivalent combination.
• Experience performing front desk or reception duties and handling information accurately.

Responsibilities

• Provide support to field staff, agency staff, foster resource families, providers and the public.
• Completing and verifying data entry to ensure information in the OR-KIDS system is correct.
• Cover all reception and phone duties as necessary within the team.
• Assist with duties relating to fleet vehicles.

Skills

Front desk

Reception duties

Customer service

Education

Associate degree

Job description

Initial Posting Date: 11/03/2026 Application Deadline: 11/17/2026 Agency: Department of Human Services Salary Range: $3,515 - $4,738 Position Type: Employee

Position Title

Case Management Coordinator (Office Specialist 2)

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Looking for a rewarding administrative role where you can showcase your multitasking skills? Become an Office Specialist 2 in our support staff unit at the Child Welfare agency! Your commitment to ensuring accuracy and efficiency in all administrative tasks will directly contribute to the success of our program and the well-being of those we serve. Our Office Specialists are a key player in providing clerical support to caseworkers and supervisors at the Child Welfare agency.

Summary of Duties

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

• Provide support to field staff, agency staff, foster resource families, providers and the public.
• Completing and verifying data entry to ensure all information entered and uploaded into the Child Welfare OR-KIDS information system is correct.
• Cover all reception and phone duties as necessary within the team when needed.
• Assist with all duties relating to the fleet vehicles.

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience.

Essential Attributes

• Experience performing front desk or reception duties, including assisting customers, providing information, and managing routine administrative tasks.
• Experience explaining rules, regulations, procedures, or program requirements related to a specific service or program to individuals.
• Experience using computer systems to enter, process, verify, and maintain detailed information accurately.
• Experience communicating calmly and de-escalating clients in stressful and emotionally charged situations.
• Experience working effectively with individuals from a wide variety of backgrounds and adapting communication or services to meet different needs.

Background Checks and Requirements

• A valid driver’s license and acceptable driving record are required for this position.
• If selected as a finalist, we will conduct a criminal history and background check.
• Adverse criminal history or background check may lead to disqualification.
• Additional background check information.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

• Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.
• For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Heather Whelan. If you contact the recruiter, please include the job requisition number: REQ-208484. Email: [e-mail] Phone (call or text): 503-979-8682

About the Employer

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”