Front Desk Receptionist - Urgent Care

Astrana Health; Los Angeles (CA); On-site; Full time

Job summary

Astrana Health is seeking a Front Desk Receptionist for its Urgent Care facility in Los Angeles. This full-time position involves greeting patients, maintaining records, and providing exceptional customer service. Candidates should be detail-oriented with strong communication skills, and a preference for bilingual candidates exists.

Qualifications

• 1 year of related experience and/or training required.
• Ability to prioritize workload in a fast-paced environment.
• Fluency in Spanish and/or Chinese is preferred.

Responsibilities

• Greet and assist patients and families during check-in.
• Maintain accurate patient records using Office Ally EHR.
• Operate a multi-line phone system and assist with clerical duties.

Skills

Communication

Detail-oriented

Organizational Skills

Education

High School graduate or GED

Job description

Join to apply for the Front Desk Receptionist - Urgent Care role at Astrana Health

1 week ago Be among the first 25 applicants

Join to apply for the Front Desk Receptionist - Urgent Care role at Astrana Health

Get AI-powered advice on this job and more exclusive features.

This range is provided by Astrana Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $23.00/hr

Department: 1 World - Ops

Location: Los Angeles County, CA

Compensation: $21.00 - $23.00 / hour

Description

We are currently seeking highly motivated, patient-oriented, Front Desk staff. This role will report to the Medical Office Manager and will allow us to meet the needs of our patients.

Our Values:

• Put Patients First
• Empowering Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team
  
  

What You'll Do

• Warmly greet and assist patients and families; provide directions and support during check-in
• Complete check-in procedures, including verifying insurance eligibility, updating patient demographics, and collecting payments
• Input and maintain accurate patient records using Office Ally EHR system
• Operate a multi-line phone system: answer and return calls, route inquiries to appropriate extensions, and take clear messages for staff and providers
• Maintain a clean, organized, and secure reception area and front entry
• Perform clerical duties such as filing, data entry, photocopying, faxing, transcribing, and emailing
• Assist with basic triage tasks and use basic medical terminology as needed for translation
• Attend and participate in meetings via phone, computer, or in person
• Protect patient confidentiality and adhere to safety and privacy procedures
• Collaborate with team members across departments and adapt to a fast-paced environment
• Perform other duties as assigned by leadership
  
  

Qualifications

• High School graduate or general education degree (GED)
• 1 year of related experience and/or training
• Must be detail oriented and possess strong organizational skills in a fast-pace environment
• Good verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• Highly motivated and able to work with multiple teams simultaneously
• Detail-oriented, flexible, and able to prioritize multiple tasks
• May be required to work overtime to meet tight deadlines
  
  

You're great for the role if:

• Fluent in Spanish and/or Chinese (Cantonese/Mandarin)
• Prior experience working in urgent care
  
  

Environmental Job Requirements And Working Conditions

• Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis.
• Cross-coverage is required across all clinic locations. The clinic locations are in Monterey Park, Arcadia, City of Industry, and El Monte.
• The urgent cares are open Monday-Friday 9:00am-9:00pm and Saturday-Sunday 9:00am-5:00pm. This is a full-time position and requires 72-80 hours per pay period, with the expectation to work one weekend per pay period. Shifts will be 12 hours on weekdays and 8 hours on weekends.
• The total compensation target pay range for this role is $21.00 - $23.00 per hour. This salary range represents our national target range for this role.
  
  

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [e-mail] to request an accommodation.

Additional Information:

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Astrana Health by 2x

Sign in to set job alerts for “Receptionist” roles.

Administrative Assistant, Human Resources

Administrative Assistant, Experience Design (XD)

Los Angeles Metropolitan Area $10,000.00-$43,357.00 1 year ago

University Park, CA $10,000.00-$43,357.00 1 year ago

Administrative Assistant, Creative Development

Administrative Assistant / Front Desk in Los Angeles

Human Resources Administrative Assistant

Administrative Assistant, Marketing - Social, Planning, and Operations

Receptionist/Assistant to Film & TV Executive

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.