Client Services Host

Floyds 99 Barbershop - Woodland Hills; Los Angeles (CA); On-site; Full time

Job summary

Join Floyd's 99 Barbershop as a full-time Client Services Host in Woodland Hills! You will ensure seamless operations while offering exceptional customer service. Enjoy competitive pay, excellent benefits, and a vibrant work environment in a company that values your talent and growth.

Benefits

Bonus potential

Employee assistance program

Free monthly services and product discounts

Health benefits for full-time employees

Opportunity for growth

Fun and relaxed environment

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience in a fast-paced environment.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Answer phone calls and schedule beauty treatments.
• Promote and upsell cosmetology services.
• Maintain the shop and retail space.

Skills

Customer service

Communication

Organization

Teamwork

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Woodland Hills, CA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $17.50/hour.

EXCELLENT BENEFITS

• Bonus potential
• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Free monthly services and product discounts
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested; apply today!

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule beauty treatments, and respond to questions. You promote our extensive range of cosmetology services and upsell treatments when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Join the crew at Floyd's 99 Barbershop in Woodland Hills! Nestled near great shopping, killer food spots, and just a quick drive from the scenic Santa Monica Mountains, this location has it all. But the real vibe? It's inside the shop-where creativity, skill, and good energy come together to give clients the best cuts in town. We work hard, have fun, and keep things fresh with every style we create. If you're looking for a place where your talent is valued, your team feels like family, and every day is a chance to level up, then welcome to your new home!

Become a critical part of our cosmetology shop and retail operations by filling out our initial application! We're excited to meet our new Client Services Host.