Front Desk Receptionist & Switchboard Operator (474E)[238] Part Time

Cobb County School District; Marietta (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

The Cobb County School District is seeking a Front Desk Receptionist & Switchboard Operator for the Central Office. This role handles the switchboard, greets visitors, and provides information to stakeholders in a courteous and professional manner.

Requirements include a high school diploma or GED and 1–2 years of clerical experience. Proficiency in MS Office and basic computer skills are expected, with monthly pay and non-exempt status.

Qualifications

• High school diploma or GED required.
• 1–2 years of routine clerical experience.
• Strong written and verbal communication and public relations skills.

Responsibilities

• Demonstrates prompt and regular attendance.
• Operates the switchboard and provides information or routes calls to appropriate locations.
• Greets and announces visitors; manages visitor sign-in/sign-out and badges.

Skills

Public relations

Telephone skills

Verbal communication

MS Office basics

Education

High School Diploma or GED

Tools

MS Office

Windows

Web browsers

Job description

POSITION TITLE: Front Desk Receptionist & Switchboard Operator

JOB CODE: 474E

DIVISION: Strategy and Accountability

SALARY SCHEDULE: Office Clerical-Technician Annual

DEPARTMENT: Content and Marketing

WORK DAYS: 238

REPORTS TO: Director, Content and Marketing

PAY GRADE: Rank IV (NC04)

FLSA: Non-Exempt

PAY FREQUENCY: Monthly

PRIMARY FUNCTION: Operates the switchboard and serves as a receptionist for the Central Office.

Requirements

• Educational Level: High School Diploma or GED required
• Certification/License Required: None
• Experience: 1-2 years of routine clerical experience
• Physical Activities: Routine physical activities that are required to fulfill job responsibilities
• Knowledge, Skills, & Abilities: Written and oral communication; strong public relations and telephone skills; basic knowledge of MS Office, Windows, and web browsers.

The Board of Education and the Superintendent may accept alternatives to some of the above requirements.

Essential Duties

Demonstrates prompt and regular attendance.

Provides the highest level of customer service with a positive attitude while interacting with both internal and external stakeholders.

Uses established guidelines for call handling, operates the switchboard to provide information and/or route calls to appropriate locations.

Greets, assists and announces visitors. Implements visitor sign-in & sign-out process. Issues, retrieves and accounts for visitor badges.

Maintains a professional work space which reflects positively on the District in the presence of stakeholders.

Manages the AI Phone to allow access to employee lot.

Accesses and navigates CCSD website to provide information as needed to both internal and external stakeholders.

Assists Communications Department Secretary as needed.

Reports to the Director of Content & Marketing in the Communications Office

Performs other duties as assigned by appropriate administrator.