Front Desk Receptionist/Support Staff for Behavioral Health Agency

Summit Psychological Associates, Inc.; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance options

401K plan

Equal opportunity employer

Job summary

Summit Psychological Associates, Inc. in Akron, OH is seeking a detail-oriented administrative assistant to handle incoming calls, greet clients, collect copays, and support clinical staff with copying, scanning, and emailing materials.

The role requires accurate use of the electronic medical record and adherence to HIPAA, plus strong computer/typing skills with Microsoft Office. This full-time position includes two evenings per week until 8pm and a 30-minute lunch.

Qualifications

• Previous doctor's office or mental health/substance abuse agency is preferred.
• Excellent computer and typing skills including being proficient in Microsoft Office and scanning of documents.
• Strong communication skills.
• Consistent Attendance
• High standards of customer service.
• Experience working with electronic medical records preferred.
• Excellent analytical skills, including problem identification and resolution.
• Understand and comply with all HIPAA regulations.

Responsibilities

• Answer all calls for the office, directing calls to staff members that can assist the caller if cannot assist them directly.
• Copy insurance/Medicaid cards and collect copays at time of visit
• Greet clients who attend services in person and complete necessary documentation with client.
• Answer client questions, reschedule clients, take messages for clinical staff via phone.
• Provide support to clinical staff by copying, faxing, scanning, and emailing materials.
• Use agency electronic record to determine necessary copays and amounts due at time of visit.
• Enter notes in electronic record related to phone calls or client interactions.
• Assist in scheduling appointments for psychiatrist once a week and facilitiate remote sessions from office for clients without remote capability from home.

Skills

Communication skills

Typing skills

Microsoft Office

Attention to detail

Customer service

Problem resolution

HIPAA compliance

Tools

Microsoft Office

Scanning documents

Job description

Duties for this position:

• Answer all calls coming in for the office, directing calls to staff members that can assist the caller if cannot assist them directly.
• Copy insurance/Medicaid cards and collect copays at time of visit
• Greet clients who attend services in person and complete necessary documentation with client.
• Answer client questions, reschedule clients, take messages for clinical staff via phone.
• Provide support to clinical staff by copying, faxing, scanning, and emailing materials.
• Use agency electronic record to determine necessary copays and amounts due at time of visit.
• Enter notes in electronic record related to phone calls or client interactions.
• Assist in scheduling appointments for psychiatrist once a week and facilitiate remote sessions from office for clients without remote capability from home.

This position is full time with two evenings a week until 8pm and a 30-minute lunch

Qualifications for this position:

• Previous doctor's office or mental health/substance abuse agency is preferred.
• Excellent computer and typing skills including being proficient in Microsoft Office and scanning of documents.
• Strong communication skills.
• Consistent Attendance
• High standards of customer service.
• Experience working with electronic medical records preferred.
• Excellent analytical skills, including problem identification and resolution.
• Understand and comply with all HIPAA regulations.

Summit Psychological Associates, Inc. is an equal opportunity employer that offers a competitive salary, health insurance options, a 401K plan, and other benefits.

Job Type: Full-time, Part-time applicants (20 or more hours a week) would be considered.

All clinicians must complete a background check after hired.