Front Desk Receptionist

Comprehensive-Youth-Services; Mount Clemens (MI); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

403b Retirement Plan with 10% matching

Employment Assistance Program

Job summary

Clinton Counseling Center, a program of Comprehensive Youth Services, Inc., is seeking a Front Desk Receptionist to provide professional, friendly administrative support at the reception area.

Responsibilities include greeting clients, managing check-in, answering phones, scheduling, handling payments and insurance forms, and coordinating with clinical and office staff while upholding HIPAA privacy.

Qualifications

• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Experience in customer service or administrative roles preferred.
• Background check completed.

Responsibilities

• Greet clients and visitors in a professional, friendly manner.
• Manage front desk check-in and scheduling for counseling services.
• Answer and screen phone calls, forward to appropriate staff.
• Process payments and assist with insurance forms and deposits.
• Maintain accurate client records and support billing tasks.
• Collaborate with clinicians and staff while protecting client privacy.

Skills

Effective communication

Customer service

Microsoft Office

Google Drive

Education

High school diploma or GED

Tools

Microsoft Office

Google Drive

Job description

Clinton Counseling Center, a program of Comprehensive Youth Services, Inc., is a non-profit organization providing outpatient substance abuse and mental health counseling services to adults, adolescents, and families. We are currently seeking a Front Desk Receptionist to join our growing team and provide administrative support in a professional and positive manner.

Position Description

The front desk receptionist supports therapists, Clinical Director, Program Director, Office Coordinator, and psychiatrists. An average day would include managing client check-in, answering phone calls, scheduling clients, and addressing any client concerns. The receptionist maintains client records, including filing and scanning documents. Assists with billing, payment processing, and daily deposits. The receptionist coordinates with other staff members to ensure timely communication and workflow. If the psychiatrist is in, the receptionist will assist with scheduling and any medication monitoring concerns.

Hours

Monday – Thursday: 9:00am- 3:00pm | Friday: once a month, 9:00am – 3:00 pm

Compensation

$14 hourly

Benefits

• 403b Retirement Plan with 10% matching and Employment Assistance Program

Minimum Qualifications

• High school diploma or G.E.D. certificate
• Effective communication skills and ability to work well with others
• Proficiency in computer software programs, including Microsoft Office and Google Drive
• Previous experience in a customer service or administrative role is preferred, but not required
• Must complete a background check

Responsibilities

• Greet and welcome clients and visitors in a professional and friendly manner.
• Maintain a positive and welcoming atmosphere at the front desk.
• Answer phone calls, screen, and forward them to the appropriate staff members.
• Schedule client appointments and manage the counseling center's appointment calendar
  efficiently.
• Provide general information about the counseling center's services to clients and visitors.
• Collect and update client information accurately using the center's electronic record-keeping system.
• Process payments, handle insurance forms, and maintain financial records about client fees.
• Assist therapists with various administrative tasks, including organizing files and preparing documents.
• Maintain cleanliness and tidiness of the front desk area and waiting rooms.
• Support psychiatrists by inputting pharmacies into the electronic system, and keeping records of prescriptions.
• Collaborate with other staff members to ensure efficient operation of the counseling center.
• Adhere to all privacy and confidentiality regulations regarding client information. (42CRF and HIPAA).

Join our dynamic team and make a difference in the lives of individuals seeking substance abuse, mental health, and emotional support.

This job posting outlines the typical tasks and responsibilities undertaken by employees in this role. It is not an all-inclusive list of all duties and skills necessary. Clinton Counseling Center is committed to equal employment opportunities and does not discriminate against any qualified individual.