Front Desk Receptionist/HR Assistant

Total Cleaning; Fort Lauderdale (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Total Cleaning is seeking an Office Assistant to greet guests, handle phones, and support HR operations. Under the CEO/Director of HR, you will assist with front desk tasks, mail, and routine HR activities in a fast-paced environment.

Ideal candidates have a HS diploma with 1 year of experience, strong interpersonal skills, and bilingual English/Spanish abilities. This entry-level role offers growth possibilities within the HR team.

Qualifications

• HS diploma or equivalent with at least 1 year in office or customer service.
• Pursuing a bachelor's in marketing or business is a plus.
• Strong interpersonal skills with tact, professionalism and diplomacy.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office 365 and advanced Excel; CRM preferred.
• Bilingual English/Spanish required.

Responsibilities

• Maintain accurate HR files and records.
• Answer FAQs from applicants and employees; refer complex questions to senior HR staff.
• Maintain confidentiality of HR files and records.
• Assist with planning and execution of events (benefits enrollment, meetings, retirements).
• Coordinate onboarding in the ATS and assist with onboarding processes.
• Provide clerical support to the HR department and manage mail distribution.

Skills

MS Office 365

Excel

CRM

Bilingual English/Spanish

Customer service

Organizational skills

Attention to detail

Professionalism

Communication skills

Confidentiality

Education

High School Diploma or equivalent

Tools

CRM

Excel

PowerPoint

Outlook

Job description

Basic Function:

Under the general direction of the CEO/Director of Human Resources, the primary responsibilities of the Office Assistant are to professionally and courteously greet, direct and assist guests and clients on telephone and in person; The Human Resource Assistant will perform administrative tasks and services to support effective and efficient operations of the organization’s human resource department. Responsible for handing in front office reception and administration duties, including greeting guests, answering phones, special projects, handling company inquiries, and sorting and distribution of mail.

Key Responsibilities:

• Maintains accurate and up-to-date human resource files, records, and documentation.
• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.
• Maintains the integrity and confidentiality of human resource files and records.
• Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
• Provides clerical support to the HR department.
• Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.
• Maintains inventory and organization of office and kitchen supplies.
• Maintains inventory count and inventory report of employee uniforms.
• Administers pre-employment safety training for all new employees and coordinates the distribution of uniforms prior to their start date.
• Coordinate and execute retention programs such as corporate events, service awards, employee of the month, Friday breakfast and snack provision for the corporate office.
• Use the employee birthdays report to customize birthday cards, ask executive team to sign and send via mail to each employee 2 days prior to the birthday date.
• Knowledge of general office procedures and customer service principles and practices.
• Demonstrated skill and proficiency with Windows-based computer applications (specifically Word, CRM, Power Point, Outlook and Excel Software) and other industry-related software and office equipment.
• Assist the new candidates on fulfilling their onboarding to our ATS.
• Performs other duties as assigned.

Required Skills:

• High School Diploma or equivalent plus a minimum of one year of experience in an office assistant and/or customer service role in a fast-paced office environment.
• This is a great entry-level role for anyone pursuing a bachelor's degree in marketing, Business Administration or equivalent.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office 365, advanced Excel proficiency, CRM preferred.
• Friendly with professional attitude, appearance, demeanor, and respectable confidence.
• Dependable, reliable, punctual, trustworthy, and honest.
• At least 2 years of administrative experience, office administration, customer service, sales administration and/or sales analysis highly preferred.
• Bilingual skills in English/Spanish a must