Front Office Receptionist

E.N.T. Specialty Partners; Ashburn (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

ENT Specialty Partners in Ashburn, VA is seeking a Front Desk Receptionist to be the first contact for patients, handling check-ins, scheduling, and daily administrative duties.

You will answer phones, verify ID and insurance, collect copays, explain charges, and maintain accurate patient records in a clean, welcoming reception area.

The role requires a high school diploma or GED, strong communication and organizational skills, and proficiency with MS Office and scheduling systems.

Qualifications

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

Skills

Customer Service

Phone Etiquette

Communication

Time Management

Detail Oriented

Education

High school diploma or GED

Tools

MS Office

Scheduling software

Phone systems

Job description

Job DetailsLevel: ExperiencedJob Location: ENTASVA - Ashburn, VA 22030Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Admin - Clerical

About Us:

ENT Specialty Partners (ESP) provides unparalleled strategic, financial, and operational support to partnering ear, nose, and throat practices. We collaborate with clinics that provide a wide range of services in otolaryngology - head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. Guided by excellence, service, principles, and innovation, ESP aims to become the foremost provider of ENT services in the country. Our dynamic team prioritizes people and fosters a collaborative community of healthcare professionals delivering exceptional employee and patient care.

About the Role:

As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point-of-service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area.

What You’ll Do:

• Greet and check in patients; ensure timely patient flow.


• Manage multiple phone lines and scheduling systems.


• Receive referrals and contact patients for scheduling.


• Provide patients with visit information, estimated charges, and required documentation.


• Verify patient ID and insurance; assist with forms and billing questions.


• Collect and record payments (copays, co-insurance, deductibles, and balances).


• Schedule, reschedule, and confirm appointments.


• Maintain accurate and up-to-date patient records and demographics.


• Keep reception and waiting areas clean, organized, and sanitized.


• Assist patients in distress and monitor the waiting area for safety.


• Contribute to team efforts by performing additional tasks, as requested.


• Responsibilities may evolve, and additional duties may be assigned as needed.

Qualifications Qualifications & Requirements:

• High school diploma or GED required; prior experience preferred but not required.


• Strong communication, active listening, and time management skills.


• Highly organized, detail-oriented, and able to manage multiple priorities.


• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

Behavioral Expectations:

• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.


• Ability to remain focused for extended periods and manage multiple tasks efficiently.


• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations:

• On-site, clinical office setting.


• Monday–Friday, daytime schedule; occasional after-hours meetings may be required.


• Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.