Front Desk Receptionist - Full Time, Evenings

Steele Hill; Laconia (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent resort in Laconia, New Hampshire, seeks a Front Desk staff member to manage guest relations and ensure a high-quality experience. Responsibilities include guest check-ins, handling inquiries, and maintaining accurate transaction records. Ideal candidates will possess a High School diploma and relevant customer service experience.

Benefits

Dental and Life Insurance

401k

Vacation and Holiday pay

Amenities Usage, including Fitness Center, Pool, Golf Course

$500 Sign-on bonus after 3 months of good-standing employment

Qualifications

• High School Diploma or GED required.
• 2 years of customer service experience preferred.
• Flexible schedule needed for night and weekend shifts.

Responsibilities

• Greet guests and manage check-ins/outs.
• Handle guest complaints and ensure satisfaction.
• Manage cash bank and process transactions accurately.

Skills

Attention to detail

Customer service

Flexibility

Education

High School Diploma or Equivalent GED

Job description

Description

The Summit Resort is nestled in beautiful Laconia, New Hampshire (15 minutes from Tilton and Belmont). Minutes from lake Winnipesaukee, The Summit Resorts is a high-end resort, consisting of 4 buildings of guest rooms, outdoor and indoor amenities, and beautiful indoor and outdoor pools (employee use permitted!). Join our new and senior staff in the Front Desk department and take in the surrounding splendor the area has to offer!

This position is for nights and weekends

Benefits:

• Dental and Life Insurance
• 401k
• Vacation and Holiday pay
• Amenities Usage, including Fitness Center, Pool, Golf Course and more
• $500 Sign-on bonus after 3 months of good-standing employment

Responsibilities:

• Greet guests and direct them throughout the resort.
• Guest Check Ins and Check outs.
• Issue Room Keys.
• Post charges and transactions to folios.
• Accepts responsibility for accurately maintaining a cash bank.
• Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Front Desk Manager aware of any guest complaints.
• Anticipate guest needs and react in a quick and proficient manner.
• Sell merchandise in Lobby.
• Answer phones and direct calls in a courteous and efficient manner.
• Communicate services and amenities of resort to all guests and owners.
• Communicate important information clearly with other departments.
• Process folios accurately ensuring all information is correct and up to date.
• Check the pool hourly for any problems or issues.
• Check owner information making sure all financials are up to date.
• Keeps the coffee station clean and sanitary at all times.
• Makes welcome packets.
• Update Maintenance board with room or guest issues.
• Sell beer and wine at pool bar.
• Completes regular duties assigned as stated on daily checklist.

IND21

Requirements

• High School Diploma or Equivalent GED
• 2 Years Customer Service Experience
• Flexible Schedule
• Ability to perform duties with attention to detail, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.