Associate Telephone Operator - Part time, Evenings

Dartmouth-Hitchcock; Lebanon (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to serve as the first point of contact for callers in a dynamic 24/7 environment. This role requires exceptional customer service and communication skills, as you will assist patients and staff with their inquiries while maintaining a professional demeanor. You will utilize your problem-solving abilities and proficiency in telephone systems to ensure seamless communication. If you are passionate about providing support in a healthcare setting and thrive in a fast-paced atmosphere, this opportunity is perfect for you to make a meaningful impact.

Qualifications

• 1 year of experience in telephone-based customer service, preferably in healthcare.
• Ability to use multiple software programs in a fast-paced environment.

Responsibilities

• Answer and transfer calls with professional etiquette and customer service.
• Respond to emergency codes efficiently and accurately.

Skills

Customer Service Skills

Listening Skills

Problem Solving

Communication Skills

Interpersonal Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Telephone Systems

Mass Communication Notification Tools

Computer Software

Job description

Overview

This position is located in Lebanon, NH.

Acts as first contact in assisting callers, patients, and staff in placing and receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine the nature and urgency of the call in order to refer and/or respond appropriately.

Responsibilities

1. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
2. Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
3. Promptly and courteously answers questions from external users and provides general information.
4. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
5. Demonstrates proficient computer and telephone/paging skills.
6. Demonstrates exceptional customer service skills.
7. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
8. Demonstrates an ability to perform with precision and accuracy for all switchboard processes for all emergency alarms, codes, or disaster incidents.
9. Proficient in multiple mass communication notification tools.
10. Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
11. Performs other duties as required or assigned.

Qualifications

• High School Diploma or Equivalent.
• One (1) year working in a telephone-based customer service role, preferably in a healthcare environment and/or one (1) year telecommunications experience required.
• Must be able to use computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Complying with D-H policies and standards for all actions related to their role.

Required Licensure/Certifications

• None.