Front Desk Receptionist Full Time

Crescent Hotels & Resorts; Town of Brookfield (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent to welcome guests and ensure a comfortable stay at our Brookfield property. This role emphasizes warm hospitality, clear communication, and seamless service across departments to support guest satisfaction and hotel profitability.

Weekends are required and shifts run 7-3pm or 3-11pm, with a focus on delivering outstanding service while coordinating guest needs with housekeeping, maintenance, and other teams.

Qualifications

• Guest service oriented
• Excellent communication
• Team collaboration

Responsibilities

• Take care of guests during their stay.
• Serve as the main hub of communication between guests and all hotel departments.
• Contribute to delivering outstanding customer service and profitability.

Job description

Job Description

Job Description Weekends Required

*Shifts are 7-3pm and 3-11pm*

For some, traveling and being away is fun; however, many travelers miss being home. Our Front Desk team makes our hotel feel like home. As a Front Desk Agent, your contribution helps ensure guests have an enjoyable and comfortable stay.

What will I be doing?

You would be responsible for taking care of our guest during their stay. You are the main hub of communication between our guest and all departments. You will play a key role in the hotel's continuing effort to deliver outstanding customer service and financial profitability.