Front Desk Receptionist - Full time

Universal Health Services; Kirkland (WA); Sur place; USD 28 000 - 39 000; Temps partiel

Résumé du poste

Fairfax Behavioral Health in Kirkland, a UHS facility, seeks a per diem/on-call Front Desk Receptionist for Tue-Fri 3pm-11:30pm. The role involves warmly welcoming guests, directing calls, and supporting admissions coordination while handling lobby monitoring and other clerical tasks.

Required education is a high school diploma. Preferred experience includes two years on a multi-line switchboard in a healthcare setting, with potential overtime and flexible hours.

Qualifications

• Education: High School Diploma or equivalent is required.
• Two years of experience on a multi-line telephone switchboard, preferably in a healthcare setting.
• Occasional overtime and flexible hours may be required.
• Verbal De-Escalation Certification to be completed during Fairfax new hire training.

Responsabilités

• Welcome guests with a smile and provide quality service to internal and external customers.
• Answer and route multiple phone lines and respond to routine questions.
• Assist with coordination of patient admissions and discharge processes.
• Monitor patients in lobby and perform related clerical duties as assigned.

Connaissances

Multiline phone support

Customer service

De-Escalation

Formation

High School Diploma or equivalent

Description du poste

Responsibilities

Fairfax Behavioral Health (a UHS facility)

Fairfax Behavioral Health, founded in 1930, is a private, free-standing mental health hospital that specializes in psychiatric and detox treatment. We strive to meet and respond to the needs of our community by offering a continuum of care and evidenced-based programs at multiple locations within our region. We have behavioral health facilities and services located in Kirkland, Everett and Monroe, Washington. Mental and behavioral health challenges are a growing concern within our communities. Whether it is ourselves or a loved one, we will all likely be affected by behavioral health and mental disorders or illness. This drives our passion for providing evidenced-based outpatient and inpatient psychiatric treatment programs with successful outcomes.

For more information, please visit us at https://www.fairfaxhospital.com/

POSITION SUMMARY: Front Desk Receptionist (Tues-Fri 3pm-11:30pm)

Fairfax Behavioral Health is seeking a per diem/on call Front Desk Receptionist at our Kirkland location. This positionis responsible forwelcoming our guestswith a smile, providing quality and efficientservice for internalandexternal customers,answering,routing multiple phonelinesand responding to routine questions.Additionally, this positionassists with the coordination of patient admissions, discharge process, monitorspatientswhile in lobby,and willberesponsible forother related clerical duties as assigned.

Qualifications

REQUIREMENTS:

Education: High School Diploma or equivalent is required.

Preferred Experience: Two (2) years of experience on a multi-line telephone switchboard, preferably in a heath care environment and any combination of education, training, or experience in a hospital environment.

Additional Requirements: May be required to work occasional overtime and flexible hours. Successful completion of Verbal De-Escalation Certification; provided during Fairfax new hire training.

WHAT DO OUR CURRENT EMPLOYEES VALUE AT FAIRFAX BEHAVIORAL HEALTH AND UHS?

Our team at Fairfax strives to improve the status quo surrounding mental health by providing quality care and treatment through inpatient and outpatient services. At Fairfax Behavioral Health, we remove stigmas by building bridges and awareness within our community. One of the most rewarding aspects of this job is providing excellent care, comfort, and security to the members of our community dealing with behavioral health challenges. Supportive and responsive leadership. You are never alone, as you are part of a large network of peer co-workers that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career. There are very robust continuing education options and opportunities for skills diversification and career advancement with UHS.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.