Front Desk Receptionist - Per Diem

Fairfax Hospital; Kirkland (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Fairfax Behavioral Health, a UHS facility in Kirkland, WA, seeks a per diem/on-call Front Desk Receptionist. The role greets guests, routes phone calls, and supports admissions/discharges with clerical tasks. flex hours and occasional overtime may be required.

The successful candidate will have a high school diploma and 2+ years on a multi-line switchboard, preferably in healthcare, with de-escalation training provided during Fairfax onboarding.

Qualifications

• High School Diploma or equivalent required.
• Two years of experience on a multi-line telephone switchboard, preferably in a health care setting.
• May require overtime and flexible hours; Verbal De-Escalation Certification during Fairfax training.

Responsibilities

• Greet guests and provide quality, efficient service to internal and external customers.
• Answer and route calls across multiple lines and respond to routine questions.
• Assist with patient admissions/discharge coordination and lobby monitoring.
• Perform related clerical duties as assigned.

Skills

Phone system

Customer service

Verbal de-escalation

Flexibility

Education

High School Diploma

Tools

Multi-line switchboard

Job description

Responsibilities

Fairfax Behavioral Health (a UHS facility):

Fairfax Behavioral Health, founded in 1930, is a private, free-standing mental health hospital that specializes in psychiatric and detox treatment. We strive to meet and respond to the needs of our community by offering a continuum of care and evidenced-based programs at multiple locations within our region. We have behavioral health facilities and services located in Kirkland, Everett and Monroe, Washington. Mental and behavioral health challenges are a growing concern within our communities. Whether it is ourselves or a loved one, we will all likely be affected by behavioral health and mental disorders or illness. This drives our passion for providing evidenced-based outpatient and inpatient psychiatric treatment programs with successful outcomes.

For more information, please visit us at https://www.fairfaxhospital.com/

POSITION SUMMARY: Front Desk Receptionist (Per Diem/On call)

Fairfax Behavioral Health is seeking a per diem/on call Front Desk Receptionist at our Kirkland location. This position is responsible for welcoming our guests with a smile, providing quality and efficient service for internal and external customers, answering, routing multiple phone lines and responding to routine questions. Additionally, this position assists with the coordination of patient admissions, discharge process, monitors patients while in lobby, and will be responsible for other related clerical duties as assigned.

Qualifications

REQUIREMENTS:

• Education: High School Diploma or equivalent is required.
• Preferred Experience: Two (2) years of experience on a multi-line telephone switchboard, preferably in a heath care environment and any combination of education, training, or experience in a hospital environment.
• Additional Requirements: May be required to work occasional overtime and flexible hours. Successful completion of Verbal De-Escalation Certification; provided during Fairfax new hire training.

WHAT DO OUR CURRENT EMPLOYEES VALUE AT FAIRFAX BEHAVIORAL HEALTH AND UHS?

Our team at Fairfax strives to improve the status quo surrounding mental health by providing quality care and treatment through inpatient and outpatient services. At Fairfax Behavioral Health, we remove stigmas by building bridges and awareness within our community. One of the most rewarding aspects of this job is providing excellent care, comfort, and security to the members of our community dealing with behavioral health challenges. Supportive and responsive leadership. You are never alone, as you are part of a large network of peer co-workers that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career. There are very robust continuing education options and opportunities for skills diversification and career advancement with UHS.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.