Front Desk Receptionist FT -West Houston

Houston Eye Associates; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Continuing Education including JCAHPO

ABOC

Holidays & Paid Time Off

Bereavement Leave

Medical

Dental

401(K)

Free Life Insurance & LTD

Eye Care Benefits & Optical Discounts

Job summary

Houston Eye Associates is seeking a friendly Front Desk Receptionist to support patient check-in/out, appointment scheduling, insurance verification, and payment processing at the Richmond Ave location in Houston, TX. The role requires bilingual Spanish and flexibility to travel to nearby HEA offices as needed.

You will deliver excellent customer service, manage phone triage, and ensure accurate demographic and insurance data while contributing to a positive patient experience across locations.

Qualifications

• High School Diploma or equivalent is required.
• One (1) year of office experience. Two (2) years medical office experience preferred.
• Bilingual Spanish a huge plus!

Responsibilities

• Provide superior patient care services, treating all patients and guests with compassion and respect.
• Greet patients and guests with a smile and helpful manner.
• Communicate effectively with patients, guests, colleagues and physicians.
• Provide patients with instructions or directions.
• Process patient documentation and update demographics accurately.
• Triage incoming calls and manage messages.
• Verify insurance and determine if prior authorizations or referrals are needed.
• Close-out daily batches with accuracy.
• Maintain a clean and organized waiting area and work space.
• Travel may be required to other Houston Eye Associates locations for front desk coverage.

Skills

Bilingual Spanish

Customer service

Communication

Front desk

Education

High School Diploma

Job description

Description

LOCATION: 12121 Richmond Ave, Suite 220 Houston, TX 77082 Some travel to other locations as needed is required.

Description

LOCATION: 12121 Richmond Ave, Suite 220 Houston, TX 77082 Some travel to other locations as needed is required.

Position Summary

Contributes to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service. Bilingual Spanish required.

Essential Duties & Responsibilities

• To provide superior patient care services, treating all patients and guests with compassion and respect.
• Greets all patients and guests with a smile and helpful manner.
• Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
• Provide patients with necessary instructions or directions.
• Process patient documentation and update patient demographics with accuracy.
• Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Close-out daily batches promptly and with accuracy.
• Maintains a clean and organized waiting room and work area.
• Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
• Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
• Other duties as assigned based on business operational needs.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

Supervisory Responsibilities

No supervisor responsibilities.

We Proudly Offer

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package:
• Medical
• Dental
• 401(K)
• Free Life Insurance & LTD
• Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V

Qualifications

COMPETENCIES

EDUCATION High School Diploma or equivalent

CERTIFICATIONS & LICENSES None Required.

EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred.

Bilingual Spanish a huge plus!