Front Desk Receptionist/Concierge (On-Call)

Four Seasons Hotels and Resorts; Minneapolis (MN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Daily meals

Uniforms provided

Sick pay

401(k)

Discounted stays

Job summary

Four Seasons Hotel Minneapolis is seeking a Front Desk Receptionist to warmly welcome guests, register arrivals, and ensure accurate billing and payment processing. The role reports to the Front Desk Manager and requires strong hospitality, organization, and multitasking in a fast-paced environment.

Two years of front office experience and high school or equivalent education are preferred. Availability for irregular hours, including evenings and weekends, is expected.

Qualifications

• Minimum of 2 years of front office or related work experience preferred.
• Reading, writing and spoken English proficiency required.
• Good organizational skills and ability to multitask.
• Attention to detail and flexibility to work irregular hours, weekends and evenings.

Responsibilities

• Check guests in efficiently and warmly, assign rooms, and issue keys.
• Check guests out, present bill and process payment.
• Maintain balanced cash bank and reconcile transactions.
• Assist guests with requests and provide personalized recommendations.
• Operate front desk systems for check-in/out and reports.
• Collaborate with Concierge, Bell Staff, and other departments as needed.

Skills

Front office experience

English proficiency

Organizational skills

Multitasking

Attention to detail

Flexible hours

Education

High school education or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Front Desk Receptionist to join our talented team!

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join ouruniquely talentedteam, and we will support you in doing your best work. Whetheryou’reinspired by our culture, incomparable views of the Mississippi River or two-timeJames Beard Award-winning native Minnesotan chef, discover why your future is here.

Basic Purpose:The Front Desk Receptionist welcomes and registers hotel guests, explaining the accommodations andestablishingcredit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons’ policies. The Front Desk Receptionist reports to the Front Desk Manager.

What you will do

• Checks inguestsin an efficient and friendly manner, using guestnamewhenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered toguest’sroom. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts latechargesand presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints;assistscustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests inan accurateandtimelymanner. Interaction withguestswill be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Works harmoniously and professionally with co-workers and supervisors.
• Accepts reservations,changesand cancellations in the absence of Reservations Department Staff.Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Assistswith responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
• Assistin coverage of Residential Front Office responsibilities and desk coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage,deliveriesand special requests.

What you bring

• A minimum of 2 years of front office or related work experience is preferred.
• High school education or equivalent experience.
• Reading, writing and oralproficiencyin the English language.
• Good organizational skills.
• Ability to multitask.
• Attention to detail.
• Ability to work irregular hours, weekends, and evenings.

What we offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

• Wage:$23.07per hour
• Comprehensive health and vision insurance (Available to Full-Time employeesonly)*
• Discovery nights at Four Seasons Properties around the globe*
• Holiday and vacation pay(Available to Full-Time employeesonly)*
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disabilitycoverageand life insurance(Available to Full-Time employeesonly)*

*Not available to On-Call employees

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

• Staff lounge and cafeteria space with city vieUp to eight weeks of parental leave pay
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate (Available to Full-Time employeesonly)*

*Not available to On-Call employees

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis

Facebook: https://www.facebook.com/FourSeasonsMinneapolis

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

Candidates must have valid work authorization for the U.S.

Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf