Front Desk Receptionist - Charlottesville, VA

Rodgers Consulting; Charlottesville (VA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Paid Sick Time

Competitive salary

Wellness resources

Great Work Environment

Competitive Compensation

Job summary

Rodgers Consulting Inc in Charlottesville, VA, seeks an experienced Front Desk Receptionist to greet patients and families with warmth, manage check-in, and support clinic operations. The role emphasizes empathy toward veterans and strong customer service.

This part-time position (15–28 hours/week) requires good organizational skills, proficiency with Google Suite and Apple devices, and the ability to coordinate with medical staff while maintaining patient confidentiality.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Proven receptionist or customer service experience.
• Strong communication and interpersonal skills for chat and online tools.

Responsibilities

• Greet veterans, visitors, and staff with courtesy and professionalism.
• Verify patient demographics and facilitate intake.
• Manage appointment calendar and check-in processes.
• Assist veterans with completing paperwork as needed.
• Conduct basic screening checks (temperature or blood pressure) as required.
• Provide accurate information in person and via phone/email, including directions to the office.
• Coordinate with medical staff and management to ensure efficient patient flow.
• Answer phone calls and emails and direct inquiries appropriately.
• Maintain a clean, organized reception and office space.
• Order office supplies and manage inventory.
• Ensure office security by following safety protocols at the reception desk.
• Comply with HIPAA regulations and patient confidentiality.

Skills

Customer service

Multitasking

Communication

HIPAA compliance

Education

High school diploma

Tools

Google Suite

Apple devices

Job description

Job Summary

We are seeking an experienced, dedicated, and professional receptionist to join our team! As our Front Desk Receptionist, you will be the first point of contact for our patients and their families, providing exceptional service to veterans and service members. This role is vital to creating a positive experience for all who enter our clinic. The ideal candidate will have a strong customer service background, excellent organizational skills, and a commitment to supporting veterans with empathy and respect.

Benefits

• Paid Sick Time
• Competitive salary
• Wellness resources

Benefits/Perks

• Great Work Environment
• Competitive Compensation

Job Summary

We are seeking an experienced, dedicated, and professional receptionist to join our team! As our Front Desk Receptionist, you will be the first point of contact for our patients and their families, providing exceptional service to veterans and service members. This role is vital to creating a positive experience for all who enter our clinic. The ideal candidate will have a strong customer service background, excellent organizational skills, and a commitment to supporting veterans with empathy and respect.

Responsibilities

• Greet and welcome veterans, visitors, and staff with courtesy and professionalism.
• Verify patient demographics and facilitate the intake process.
• Manage the appointment calendar and check-in processes efficiently.
• Assist veterans with completing necessary paperwork as needed.
• Conduct basic screening checks, including temperature or blood pressure checks, as required.
• Provide accurate information in person and via phone/email, including directions to the office using internet maps/GPS.
• Communicate effectively using online chat and other digital communication tools.
• Perform clerical duties such as filing, photocopying, scanning, and faxing.
• Maintain a clean, organized reception and office space.
• Order office supplies and manage inventory.
• Collaborate with medical staff and management to ensure efficient patient flow and clinic operations.
• Answer phone calls and emails promptly, directing inquiries to the appropriate team member or department.
• Ensure office security by adhering to safety protocols and managing access via the reception desk.
• Comply with HIPAA regulations and uphold patient confidentiality standards.

Qualifications/Requirements

• High school diploma or equivalent; additional education is a plus.
• Proficient in computer skills; experience with Apple products and Google Suite is preferred.
• Proven experience as a receptionist or in a customer service role.
• Strong communication and interpersonal skills, with the ability to use chat and online tools effectively.
• Excellent organizational and multitasking abilities.
• Sensitivity and empathy towards veterans and their unique needs.
• Attention to detail and a commitment to excellent customer service.

Schedule

This is a part-time position, requiring 15-28 hours per week based on business needs.