Front Desk Receptionist - Suffolk

Rodgers and Rodgers Consulting; Suffolk (VA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive salary

Wellness resources

Flexible schedule

Paid time off

Great Work Environment

Competitive Compensation

Job summary

Rodgers and Rodgers Consulting is seeking an experienced receptionist to greet veterans, visitors and staff, manage the calendar, and support clinic operations with a welcoming, professional demeanor.

This part-time front desk role emphasizes HIPAA compliance, accurate data entry, and strong customer service. The ideal candidate will be tech-savvy, detail-oriented, and empathetic toward veterans and their families.

Qualifications

• High school diploma or higher.
• Proficiency with computers; experience with Google Suite and Apple products preferred.
• Prior receptionist or customer service experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Sensitivity and empathy towards veterans and their families.
• Excellent customer service skills.
• Attention to detail.

Responsibilities

• Greet and welcome veterans, visitors, and staff in a courteous and professional manner.
• Verify patient demographics and provide intake forms.
• Manage the appointment calendar and sign-in sheets efficiently.
• Assist veterans with completing necessary forms and paperwork as needed.
• Perform basic screening checks such as temperature or blood pressure checks
• Provide basic and accurate information in-person and via phone/email especially as it relates to directions to the office via use of internet maps/GPS if needed.
• Perform other clerical receptionist duties such as filing, photocopying, scanning and faxing
• Maintain a clean and organized office space.
• Order office supplies and keep inventory of stock
• Collaborate with medical staff and management to ensure seamless patient flow and efficient clinic operations.
• Answer phone calls and emails promptly and direct them to the appropriate person or department.
• Maintain office security by following safety procedures and controlling access via the reception desk
• Adhere to all HIPAA regulations and patient confidentiality guidelines.

Skills

Customer service

Communication

Organizational skills

Empathy towards veterans

Attention to detail

Multitasking

Google Suite

Apple products

Education

High school diploma or higher

Tools

Google Suite

Apple products

Job description

Benefits:

• Competitive salary
• Wellness resources
• Flexible schedule
• Paid time off

Benefits/Perks

• Great Work Environment
• Competitive Compensation

Job Summary

We are seeking an experienced, dedicated and skilled receptionist to join our team! As our Front Desk Receptionist you will ensure every guest receives exceptional service. The ideal candidate has a strong background in customer service and a positive attitude. We are a medical practice that provides services to veterans and service members. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and support to our valued veterans and their families.

Responsibilities:

• Greet and welcome veterans, visitors, and staff in a courteous and professional manner.
• Verify patient demographics and provide intake forms.
• Manage the appointment calendar and sign-in sheets efficiently.
• Assist veterans with completing necessary forms and paperwork as needed.
• Perform basic screening checks such as temperature or blood pressure checks
• Provide basic and accurate information in-person and via phone/email especially as it relates to directions to the office via use of internet maps/GPS if needed.
• Perform other clerical receptionist duties such as filing, photocopying, scanning and faxing
• Maintain a clean and organized office space.
• Order office supplies and keep inventory of stock
• Collaborate with medical staff and management to ensure seamless patient flow and efficient clinic operations.
• Answer phone calls and emails promptly and direct them to the appropriate person or department.
• Maintain office security by following safety procedures and controlling access via the reception desk
• Adhere to all HIPAA regulations and patient confidentiality guidelines.

Qualifications/Requirements

• High school diploma or higher.
• Proficiency in computer skills is a crucial. Experience with Apple products and Google suite is preferred.
• Proven experience as a receptionist or in a customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Sensitivity and empathy towards veterans and their unique needs.
• Excellent customer service skills
• Attention to detail

This is a part-time position requiring at least 2 full days a week.