Front Desk Receptionist - Bloomington Pain Clinic FT

Gibson Area Hospital; Bloomington (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

Gibson Area Hospital in Bloomington, IL is seeking a Medical Receptionist for the Pain Clinic. The role greets patients, manages scheduling, handles multi-phone systems, and processes copayments while supporting billing and office operations.

The candidate should have a high school diploma, 1 year of secretarial/medical billing experience, and familiarity with CPT/ICD-9CM codes. A professional, personable demeanor is essential.

Qualifications

• High School graduation or GED.
• One year secretarial and medical billing experience.
• Typing ability of 40 wpm.
• Familiar with CPT and ICD-9CM codes, either through education or experience.
• Knowledge of medical terminology and the insurance industry.
• Knowledge of grammar, spelling, and punctuation to type correspondence.
• Skill in operating a computer and photocopy machine.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to speak clearly and concisely.

Responsibilities

• Greet new and existing patients upon arrival.
• Answering a multi-phone system.
• Screen and transfer calls to appropriate staff or voicemail.
• Collecting copayments and patient balances and entering into patient accounts.
• Balancing end of day payment ledger.
• Scheduling and rescheduling patient appointments.
• Copy/File/Fax.
• Collect and verify patient demographics and insurance information while following HIPAA.
• Enter secondary insurance payments.

Skills

Typing 40 wpm

Medical terminology

Communication skills

Medical billing knowledge

Education

High School diploma or GED

Tools

Office equipment familiarity

Job description

Job Details: Job Location: Bloomington, IL 61701, Position Type: Full Time, Salary Range: $17.00 - $25.00 Hourly, JOB TITLE: MEDICAL RECEPTIONIST
DEPARTMENT: PAIN CLINIC

HOURS & SHIFT REQUIREMENTS: Full time. 80 hours per pay period. Monday - Friday 8:00am-5:00pm.

GENERAL SUMMARY

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides staff support to the Physician in operating the practice computer system including the total medical billing functions.

GIBSON AREA HOSPITAL& HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

PRINCIPLE DUTIES AND RESPONSIBILITIES

1. Greet new and existing patients upon arrival
2. Answering a multi-phone system
3. Screen and transfer calls to appropriate staff or voicemail
4. Collecting copayments as well as patient balance and entering into patient accounts
5. Balancing end of day payment ledger
6. Scheduling and Rescheduling patient appointments
7. Copy/File/Fax
8. Collect and verify patient demographics and insurance information while following HIPAA
9. Enter secondary insurance payments

PHYSICAL REQUIREMENTS

1. Requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifts files or paper weighing up to 30 pounds.
2. Physical strength to perform the following lifting tasks:
   • Floor to waist - 20 pounds
   • 14" to waist - 30 pounds
   • Waist to shoulder - 20 pounds
   • Shoulder to overhead - 10 pounds
   • Carry 30 pounds for 30 feet
   • Push 10 pounds/force for 30 feet
   • Pull 10 pounds/force for 30 feet
3. Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a calculator, telephone, copier, dictation recorder, and such other office equipment as necessary.
4. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
5. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

REPORTING RELATIONSHIP

Reports to the Office Manager.

Qualifications: EDUCATION, KNOWLEDGE AND ABILITIES REQUIRED

1. High School graduation or GED.
2. One year secretarial and medical billing experience.
3. Typing ability of 40 wpm. Work processing experience.
4. Must be familiar with CPT and ICD- 9CM codes, either through education or experience as demonstrated by past performance.
5. Knowledge of medical terminology and the insurance industry.
6. Knowledge of grammar, spelling, and punctuation to type correspondence.
7. Skill in operating a computer and photocopy machine.
8. Ability to read, understand, and follow oral and written instruction.
9. Ability to sort and file materials correctly by alphabetic or numeric systems.
10. Ability to speak clearly and concisely.
11. Ability to establish and maintain effective working relationships with patients, employees, and the public.
12. Knowledge of medical billing/collection practices.
13. Knowledge of Medicare.
14. Knowledge of governmental legal and regulatory provisos related to collection activities.
15. Skill with computer applications and use of calculator.
16. Ability to deal courteously with patients, co-workers, and others.
17. Ability to communicate clearly.

INFECTION EXPOSURE RISK LEVEL

Category III– Minimum risk - this job does not involve exposure to blood, body fluids, or tissue. You do not perform or help in emergency medical care or first aid as part of your job.

WORKING CONDITIONS

1. Work is performed in an office environment.
2. Involves frequent contact with staff, patients, and the public.
3. Work may be stressful at times.
4. Contact may involve dealing with angry or upset people.