Front Desk Receptionist - Bloomington Pain Clinic FT

Gibson Area Hospital & Health Services; Bloomington (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gibson Area Hospital & Health Services in Bloomington, IL seeks a Medical Receptionist for the Pain Clinic. This full-time role greets and directs patients, schedules visits, and supports the practice's billing functions, acting as a liaison with medical staff.

The position runs Monday through Friday, 8:00am–5:00pm, with 80 hours per pay period. The receptionist must handle patient payments and maintain accurate records while adhering to HIPAA guidelines.

Qualifications

• Greet and direct patients and visitors.
• Manage a multi-line phone system and routing.
• Input/record patient payments and demographics.
• Maintain HIPAA compliance and privacy standards.

Responsibilities

• Greet new and existing patients upon arrival.
• Answer a multi-line phone system and route calls.
• Screen and transfer calls to appropriate staff or voicemail.
• Collect copayments and patient balances, entering data into accounts.
• Balance end-of-day payment ledger.
• Schedule and reschedule patient appointments.
• Copy, file and fax documents as needed.
• Verify patient demographics and insurance information per HIPAA.

Skills

Greet patients

Phone handling

Billing entry

HIPAA awareness

Job description

JOB TITLE

MEDICAL RECEPTIONIST

DEPARTMENT

PAIN CLINIC

HOURS & SHIFT REQUIREMENTS

Full time. 80 hours per pay period. Monday - Friday 8:00am-5:00pm.

General Summary

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides staff support to the Physician in operating the practice computer system including the total medical billing functions.

GIBSON AREA HOSPITAL& HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

Principle Duties And Responsibilities

• Greet new and existing patients upon arrival
• Answering a multi-phone system
• Screen and transfer calls to appropriate staff or voicemail
• Collecting copayments as well as patient balance and entering into patient accounts
• Balancing end of day payment ledger
• Scheduling and Rescheduling patient appointments
• Copy/File/Fax
• Collect and verify patient demographics and insurance information while following HIPAA
• Enter secondary insurance payments

Physical Requirements

• Requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifts files or paper weighing up to 30 pounds.
• Physical strength to perform the following lifting tasks:
• Floor to waist - 20 pounds
• 14” to waist - 30 pounds
• Waist to shoulder - 20 pounds
• Shoulder to overhead - 10 pounds
• Carry 30 pounds for 30 feet
• Push 10 pounds/force for 30 feet
• Pull 10 pounds/force for 30 feet
• Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a calculator, telephone, copier, dictation recorder, and such other office equipment as necessary.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts
• It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

REPORTING RELATIONSHIP

Reports to the Office Manager.