Front Desk Receptionist - Bloomington Pain Clinic FT

Gibson-Area-Hospital-; Bloomington (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Gibson Area Hospital & Health Services in Bloomington, IL seeks a Medical Receptionist for the Pain Clinic. Full-time, 80 hours per pay period, Mon-Fri 8:00am-5:00pm.

Responsibilities include greeting patients, answering calls, collecting copays, scheduling appointments, and maintaining patient records with HIPAA compliance. Requires high school diploma or GED and 1+ year secretarial/medical billing experience; typing 40 wpm; knowledge of CPT/ICD-9-CM codes and medical terminology.

Qualifications

• High school diploma or GED required.
• At least 1 year secretarial and medical billing experience.
• Typing 40 wpm required.
• Familiarity with CPT and ICD-9-CM codes.
• Knowledge of medical terminology and insurance.

Responsibilities

• Greet new and existing patients upon arrival.
• Answer a multi-phone system and direct calls or messages.
• Screen and transfer calls to appropriate staff or voicemail.
• Collect copayments and patient balances; enter into patient accounts.
• Balance end of day payment ledger.
• Schedule and reschedule patient appointments.
• Copy, file, and fax documents.
• Collect and verify patient demographics and insurance information per HIPAA.

Skills

Typing 40 wpm

Medical billing

HIPAA compliance

Medical terminology

CPT/ICD-9-CM codes

Customer service

Communication skills

Data entry

Phone etiquette

Education

High School diploma or GED

Job description

JOB TITLE: MEDICAL RECEPTIONISTDEPARTMENT: PAIN CLINICHOURS & SHIFT REQUIREMENTS: Full time. 80 hours per pay period. Monday - Friday 8:00am-5:00pm.GENERAL SUMMARYGreets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides staff support to the Physician in operating the practice computer system including the total medical billing functions.GIBSON AREA HOSPITAL& HEALTH SERVICES MISSION STATEMENTTo provide personalized, professional healthcare services to the residents of the Communities we serve.PRINCIPLE DUTIES AND RESPONSIBILITIES1. Greet new and existing patients upon arrival2. Answering a multi-phone system3. Screen and transfer calls to appropriate staff or voicemail4. Collecting copayments as well as patient balance and entering into patient accounts5. Balancing end of day payment ledger6. Scheduling and Rescheduling patient appointments7. Copy/File/Fax8. Collect and verify patient demographics and insurance information while following HIPAA9. Enter secondary insurance paymentsPHYSICAL REQUIREMENTS1. Requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifts files or paper weighing up to 30 pounds.2. Physical strength to perform the following lifting tasks:• Floor to waist - 20 pounds• 14” to waist - 30 pounds• Waist to shoulder - 20 pounds• Shoulder to overhead - 10 pounds• Carry 30 pounds for 30 feet• Push 10 pounds/force for 30 feet• Pull 10 pounds/force for 30 feet3. Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a calculator, telephone, copier, dictation recorder, and such other office equipment as necessary.4. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.5. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.REPORTING RELATIONSHIPReports to the Office Manager.EDUCATION, KNOWLEDGE AND ABILITIES REQUIRED1. High School graduation or GED.2. One year secretarial and medical billing experience.3. Typing ability of 40 wpm. Work processing experience.4. Must be familiar with CPT and ICD- 9CM codes, either through education or experience as demonstrated by past performance.5. Knowledge of medical terminology and the insurance industry.6. Knowledge of grammar, spelling, and punctuation to type correspondence.7. Skill in operating a computer and photocopy machine.8. Ability to read, understand, and follow oral and written instruction.9. Ability to sort and file materials correctly by alphabetic or numeric systems.10. Ability to speak clearly and concisely.11. Ability to establish and maintain effective working relationships with patients, employees, and the public.12. Knowledge of medical billing/collection practices.13. Knowledge of Medicare.14. Knowledge of governmental legal and regulatory provisos related to collection activities.15. Skill with computer applications and use of calculator.16. Ability to deal courteously with patients, co-workers, and others.17. Ability to communicate clearly.INFECTION EXPOSURE RISK LEVELCategory III– Minimum risk - this job does not involve exposure to blood, body fluids, or tissue. You do not perform or help in emergency medical care or first aid as part of your job.WORKING CONDITIONS1. Work is performed in an office environment.2. Involves frequent contact with staff, patients, and the public.3. Work may be stressful at times.4. Contact may involve dealing with angry or upset people.