Patient Access Representative FT

Gibson-Area-Hospital-; Gibson City (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gibson Area Hospital in Gibson City, IL seeks a Patient Access Representative to support registration, benefits explanation, and patient navigation across departments. You will verify demographic and insurance details, collect co-pays, and guide patients to the right unit while maintaining privacy and accuracy.

The role requires strong communication, ability to handle interruptions, and flexibility to work weekends or holidays as needed; previous insurance knowledge is a plus, training provided.

Qualifications

• Good communication skills.
• Experience with keyboarding, calculator, and other office equipment.
• Excellent customer service skills.

Responsibilities

• Register all patients accurately and update demographic and insurance information.
• Explain benefits, rights, and advance directives to patients.
• Assist patients to reach the proper department and obtain consent for treatment.
• Verify pre-certification for outpatient services when needed.
• Answer the switchboard and perform other tasks within the Patient Access Department.
• Collect point-of-service payments for co-pays, co-insurance, and deductibles.

Skills

Good communication

Customer service

Office etiquette

Flexibility

Tools

Telephone system

Keyboard

Calculator

Job description

Hours: Normally scheduled Mon-Friday with some weekends required. Hours will vary and are subject to change as needed. This department schedules 24/7/365. **Must be flexible and willing to work Weekends/Holidays/Overnight when needed**GENERAL SUMMARYThe Patient Access Representative should have the ability to work under pressure and the conditions of frequent interruptions. They need considerable initiative and judgment involved in decisions. Will work under supervision, performing duties in an area where procedures are standardized, but where frequent independent decisions are required.GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENTTo provide personalized, professional healthcare services to the residents of the Communities we serve.PRINCIPLE DUTIES AND RESPONSIBILITIESRegisters all patients accurately and obtains new and /or updates demographic and insurance information with each registration.Obtains necessary information and consent for treatment and insurance forms.Assist patient in understanding his/her benefits and patient rights and advance directive statements.Assist or arrange for patients to get to proper department.Make sure face sheet, labels and armbands are accurately completed and taken to the proper unit.Checks benefits for patients having outpatient services and verifies pre-certification has been obtained when needed.Answers the Switchboard as needed.Other duties as assigned as needed within the Patient Access Department.Must be flexible and willing to function within each area of the Patient Access Department to assure full staffing needs are met at all times.Collects point of service collection amounts from patients for co-pays, co-insurance and deductible amounts as directed by the pre-registration and benefits staff.PHYSICAL REQUIREMENTS1. Work requires communication abilities necessary to interview customers, gather, and exchange information with other departments and others on a daily basis, including ability to use the telephone.2. Work requires checking for accuracy on a daily basis.3. Works requires the use of keyboard on a daily basis.4. Must possess great phone skills with the ability to communicate effectively while entering information into the computer.5. Physical strength to perform the following lifting demands:• Floor to waist – 10 pounds• Waist to shoulder – 10 pounds• Shoulder to overhead - 10 pounds• Carry 10 pounds for 15 feet• Push 10 pounds/force for 15 feet• Pull 10 pounds/force for 15 feetREPORTING RELATIONSHIPReports to the Patient Access Services DirectorEDUCATION, KNOWLEDGE AND ABILITIES REQUIRED:1. Good communication skills2. Experience with keyboarding, calculator, and other office equipment commonly found in an office environment. Insurance background a plus but not required.3. Must possess excellent customer service skills.INFECTION EXPOSURE RISK LEVELCategory 3 - No Risk - Your job does not involve exposure to blood, body fluids or tissue. You do not perform or help in emergency medical care or first aid as part of your job.WORKING CONDITIONS1. Works in an office with interruptions.2. Works in office with co-workers, potential for personal harm or injury is limited when proper safety precautions are taken.