Bilingual Front Desk Receptionist

Outreach Development Corporation; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Outreach Development Corporation is hiring a Front Desk Receptionist for our Richmond Hill location. This full-time role involves greeting visitors, answering calls, scheduling intake appointments, and processing client payments within a HIPAA-compliant environment.

The ideal candidate has 2–4 years of administrative/front desk experience and is bilingual in English and Spanish. Hours are flexible and the role is non-exempt, offering steady, full-time employment.

Qualifications

• 2-4 years of administrative/front desk work; substance abuse or allied health background preferred.
• Must be amenable to hours.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Provide information regarding services, conduct phone screening, recording intake information in intake book.
• Answer and screen incoming phone calls; welcome and screen visitors; maintain reception area appearance; maintain knowledge of staff schedules.
• Conduct pre-intake telephone screening, schedule intake appointments and record relevant intake information in the intake log.
• Collect client fees, issue receipts and record information in the computer. Collect Medicaid client cards daily and swipe cards.
• Maintain filing system for administrative and clinical records; update filing system periodically; ensure charts are well organized.
• Input all daily client activity and demographic information in the computer.
• Monitor internal records: Caseload updates, clinic appointment books, toxicology roster, etc.
• Schedule medical, psychiatric and intake appointments for clients as needed.
• Assist in safeguarding clients’ confidentiality in accordance with HIPAA and CFR42, Part 2.
• Assist in maintenance of office and toxicology supplies; assist in maintenance of the physical plant; report repairs; ensure safety.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Front desk / admin experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Front Desk Receptionist

4 days ago Requisition ID: 3114

Salary Range: $20.00 To $22.00 Hourly

Position:Front Desk Receptionist

Outreach is seeking a qualified candidate for a full-time Front Desk Receptionist at our Richmond hill location. The Front Desk Receptionist is an integral member of the site. It is highly preferred that the candidate speaks Spanish.

• Providing information regarding services, conducting phone screening, recording information in the intake book. Interacting with referral sources, clients and staff in a professional, ethical and caring manner.
• Answering/screening incoming phone calls; welcoming and screening visitors; maintaining reception area appearance; maintaining knowledge of staff schedules.
• Conducting pre-intake telephone screening, scheduling intake appointments and recording relevant intake information in the intake log.
• Collecting client fees, issuing receipts and recording information in the computer. Collecting all Medicaid client cards on a daily basis and swiping card using Medicaid machine. Reporting any benefit denials to appropriate staff.
• Maintaining efficient and understandable filing system for administrative and clinical records; updating filing system on a periodic basis. Ensuring charts are well organized.
• Maintaining a supply of forms and pre-arranged intake folders. Disassembling charts of discharged clients and files appropriately.
• Inputting all daily client activity and client demographic information in the computer.
• Monitoring the following internal records: Caseload updates, clinic appointment books, toxicology client roster, etc.
• Scheduling medical, psychiatric and intake appointments for clients as needed.
• Assisting in safeguarding clients’ confidentiality in accordance with pertinent regulations, which include HIPAA and CFR42, Part 2.
• Assisting in the maintenance and order of office and toxicology supplies.
• Assisting in maintenance of the physical plant; reporting needed repairs in a timely manner; responding appropriately to emergencies; utilizing appropriate agency resources in seeking to improve physical plant function and safety.
• Perform other duties as assigned.
• 2-4 years of administrative/front desk work; substance abuse or allied heath background preferred.
• Must be amenable to hours.
• Bilingual English/Spanish highly preferred.

Position Status:

This is a full-time non-exempt position.