Front Desk Receptionist - Bilingual Spanish

National Vision; Edgewater (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company where your customer service skills can shine. In this dynamic role, you'll ensure a smooth flow of customers while providing essential support in a busy environment. Your ability to communicate effectively in both English and Spanish will be invaluable as you assist customers and manage appointments. This position offers a chance to grow in a supportive team, where your contributions will help maintain high standards of service and organization. If you're ready to make a difference in customer experience, this opportunity is perfect for you.

Qualifications

• Fluent in English and Spanish, with strong customer service skills.
• Experience in a receptionist or front office role preferred.

Responsibilities

• Ensure high-quality customer service while following safety protocols.
• Schedule and confirm appointments, and maintain patient records.

Skills

Customer Service

Bilingual (English and Spanish)

Multi-line Phone Handling

Appointment Scheduling

Education

High School Diploma

Job description

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail / deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.