Front Desk Receptionist - Bilingual Spanish

National Vision, Inc.; Dalton (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company that values customer service and provides a rewarding career in the optical retail industry. As a Receptionist, you will be the welcoming face of the store, ensuring a smooth customer experience while managing patient records and appointments. Enjoy competitive pay, comprehensive benefits, and the opportunity for professional growth. With Sundays off and a supportive work environment, this role is perfect for those seeking long-term career fulfillment. Be part of a team that makes quality eye care accessible and affordable!

Benefits

Health insurance

Dental insurance

401(k) retirement savings with company match

Paid personal time off

Paid company holidays

Parental leave

Employee eyewear discount

Qualifications

• Experience as a Receptionist or Front Office Representative preferred.
• Strong organizational skills required for managing patient records.

Responsibilities

• Greet and welcome customers in a friendly manner.
• Ensure smooth flow of customers through the store.
• Schedule and confirm appointments efficiently.

Skills

Fluent in English and Spanish

Strong organizational skills

Customer service

Multi-line phone handling

Education

High School Diploma

0-2 years related experience or training

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers with basic and accurate information.
• Schedules and confirms appointments, follow-up visits, and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries, and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Additional Information

Taking Care of our People

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401(k) retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses, and pride ourselves on the increasing number of promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with over 1,000 stores. Each location combines eyewear and eye care into one excellent experience at a low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive. They keep organized patient records and help patient schedules flow smoothly. They are essential to our operations, helping everyone stay on track. The role provides prompt, courteous service to customers both on the phone and in person.

How would you like Sundays off? Yes, every Sunday we’re closed!