Front Desk Receptionist - Bilingual Spanish

National Vision; Dalton (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading optical retailer is seeking a Receptionist to provide excellent customer service and manage patient records. You will greet customers, handle phone calls, and ensure a smooth flow of operations in the store. The role offers Sundays off and a comprehensive benefits package.

Benefits

Health and Dental Insurance

401k Retirement Savings with Company Match

Paid Personal Time Off

Paid Company Holidays

Parental Leave

Employee Eyewear Discount

Qualifications

• 0-2 years related experience or training preferred.
• Experience as a Receptionist or similar role preferred.

Responsibilities

• Greet and welcome customers in a friendly manner.
• Schedule and confirm appointments, follow-up visits, and classes.
• Process managed care plans and maintain patient records.

Skills

Customer Service

Organizational Skills

Fluency in English

Fluency in Spanish

Job description

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description – What would you do? The Specifics

1. Ensure high-quality customer service while following all safety protocols.
2. Ensure a smooth flow of customers through the store.
3. Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
4. Process and understand managed care plans while obtaining document information from the insurance company as needed.
5. Provide customers with basic and accurate information.
6. Schedule and confirm appointments, follow-up visits, and classes.
7. File all patient records daily and pull patient files for the next day's appointments.
8. Check order status and notify customers when orders are in or of any delays.
9. Keep reception area tidy and presentable with all necessary materials.
10. Receive, sort, distribute daily mail/deliveries, and maintain inventory of office supplies.
11. Participate in regularly scheduled mandatory communication meetings.

Qualifications – Are you the right fit? The Suitable Talent

1. Fluent in reading and speaking both English and Spanish.
2. Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
3. 0-2 years related experience or training preferred.
4. Experience handling multiple phone lines preferred.
5. Strong customer service skills required.
6. Strong organizational skills required.

Additional Information – Taking Care of our People

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses, and pride ourselves on the ever-increasing number of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.