Admissions Counselor (Overnight Shift)

Embark Behavioral Health; Pennsylvania; Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a compassionate Overnight Admissions Coordinator to join their team. This remote role, based in Pennsylvania, offers the opportunity to make a meaningful impact by guiding families through their first steps toward behavioral health treatment. You'll leverage your customer service expertise and empathetic communication skills to provide support during after-hours calls. With a focus on professional growth and inclusivity, this position allows you to contribute significantly to the well-being of children and families in need. If you're passionate about mental health and thrive in fast-paced environments, this is the perfect opportunity for you.

Benefits

Professional Growth Opportunities

Inclusive Work Culture

Qualifications

• 2-5 years in admissions, call center, or customer service roles.
• Experience in healthcare or behavioral health is a plus.

Responsibilities

• Serve as the first point of contact for families seeking help.
• Conduct initial phone assessments and document interactions.

Skills

Verbal Communication

Crisis De-escalation

Active Listening

Empathy

Customer Service

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Salesforce CRM

Job description

Overview

Remote Position - Must live in Pennsylvania.Starting Hourly Pay: $24.00 an hour

Shift Availability:

Weekday Shifts:

• Saturday & Sunday 7 am - 5pm & on-call (min of 20 hours per week and up to 29 hours)
• Friday – Sunday: 5 pm – 12 am & on-call (min of 21 hours per week and up to 29 hours)
• Friday – Sunday: 12 am – 7 am & on-call (min of 21 hour per week and up to 29 hours)

Weekend Shifts:

• Monday – Thursday: 5 pm – 12 am (28 hours per week)
• Monday – Thursday: 12 am – 7 am (28 hours per week)
• Monday – Friday: 5 am – 7 am & on-call (min of 10 hours per week and up to 29 hours)
• Monday – Friday: 5 pm – 7 pm & on-call (min of 10 hours per week and up to 29 hours)

Are you a compassionate communicator with a background in call center support, customer service, or sales? Do you thrive in fast-paced environments and want to channel your skills into something truly meaningful? If so, Embark Behavioral Health invites you to join our team as an Overnight Admissions Coordinator and help families find hope and healing.

As a key member of our Admissions team, you'll serve as the first point of contact for families seeking behavioral health treatment during after-hours, providing empathetic support and guiding them through their first steps toward care.

Responsibilities

• Be available to take at least one on-call overnight shift per week within part-time hours (29 Hours).

• Serve as the initial point of contact for families calling after hours, offering compassionate, clear communication and guidance.

• Conduct initial phone assessments to understand the needs of potential clients and their families.

• Use active listening and empathy to build rapport and help families feel supported.

• Coordinate with internal teams to ensure seamless transitions and continuity of care.

• Accurately document all interactions in Salesforce CRM, maintaining compliance and detailed records.

• Proactively address questions, provide solutions, and support families in taking their first steps toward treatment with Embark.

Qualifications

• 2–5 years of experience in admissions, call center, customer service, or sales roles—healthcare or behavioral health experience is a strong plus!
• Excellent verbal communication and crisis de-escalation skills.
• A tech-savvy individual who can confidently navigate systems like Salesforce or similar CRM platforms.
• A calm, caring, and professional presence, especially when working with families in stressful or emotional situations.
• A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.

Benefits

• Opportunities for professional growth in a supportive environment.
• A culture of inclusivity – we welcome diverse backgrounds and perspectives.

This is more than just a job. It’s a chance to help families navigate one of the most important decisions of their lives—getting help for their child. If you're passionate about mental health, have experience in fast-paced customer-facing roles, and want to do work that truly matters, we want to hear from you.

Apply today to become an Overnight Admissions Coordinator at Embark Behavioral Health!

Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.