Front Desk Receptionist

Avina Women’s Care; Westerville (OH); On-site; USD 32,000 - 38,000; Full time

Job summary

Avina Women's Care recherche un Front Desk Receptionist/Scheduler pour accueillir patients et visiteurs, optimiser les horaires des prestataires et assurer un service de qualité. Le candidat idéal devra posséder un diplôme d'études secondaires, une expérience en réception médicale et de solides compétences en communication. Ce poste jouera un rôle essentiel pour garantir la satisfaction des patients et l'efficacité des opérations d'accueil au sein de la pratique.

Qualifications

• Diplôme d'études secondaires requis.
• Minimum de 2 ans d'expérience en accueil médical recommandé.

Responsibilities

• Servir de point d'entrée principal pour tous les patients et visiteurs.
• Gérer les demandes des patients et des médecins.
• Planifier les rendez-vous des patients efficacement.

Skills

Communication verbale et non verbale

Compétences de bureau de base

Education

High school diploma or equivalent

2 years medical reception preferred

Job description

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Position Summary

The Front Desk Receptionist/Scheduler will greet patients and visitors over the phone and in-person, optimize provider schedules and patient satisfaction with efficient scheduling, and serve as the primary point of entry for everyone entering the practice.

Position Summary

The Front Desk Receptionist/Scheduler will greet patients and visitors over the phone and in-person, optimize provider schedules and patient satisfaction with efficient scheduling, and serve as the primary point of entry for everyone entering the practice.

Duties & Responsibilities

• Serve as the primary point of entry for all patients and visitors of the practice, greeting others in a friendly, professional, and efficient manner.
• Respond to patient and physician requests, such as medical records, filing, and other tasks given.
• Manage incoming and outgoing phone calls in a friendly manner to set the tone for the patient’s encounter and the expectations for the office.
• Schedule patient appointments appropriately to ensure smooth flow and cadence of the day and to decrease patient wait times.
• Ensure all requests are handled in a timely manner.
• Provide administrative support by assisting with the scanning, filing, and preparation of patient charts and records, telephone scheduling, mail/mail processing and other front/back-office functions as appropriate and necessary to practice operations.
• Follow proper opening/closing procedures as designated by the specific practice.
• Collect, enter, and maintain all patient demographic and insurance/payer information in an accurate and detailed manner.
• Respond accurately and promptly to all requests to verify, correct, or update such information as required by the practice, Avina Women’s Care, and insurance/payers as appropriate.
• Strive to meet all practice and Avina Women’s Care standards and policies for the collection of such payments and balances.
• Record all payment and service billing information accurately following all practice and Avina Women’s Care policies regarding cash control, daily balancing, charges, and payment postings.
• Always maintain professional and positive attitude and appearance.
• Display active commitment to the mission, vision, and values of Avina Women’s Care.
• All other duties as assigned.
  

Required Skills & Abilities

• Personality and demeanor to deal with the public and work closely with a wide variety of employees and patients.
• Basic office skills such as typing, filing, and phone etiquette.
• Verbal and non-verbal communication skills to communicate with staff, patients, physicians, and visitors.
  
  

Physical Demands

• May require sitting at a desk and working on a computer.
• Must have good vision and hearing perception to view computer screens and discern telephone rings and conversations.
• Frequent bending, standing, reaching, twisting, and lifting up to 35 pounds.
• Able to move quickly to respond to patient and physician requests.
  
  

Education & Experience

• High school diploma or equivalent required.
• Minimum 2 years medical reception preferred.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Administrative

• Industries

  Medical Practices

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